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Create your staff with HQ staff management

With HQ staff management, you can easily create and manage staff members in your HQ account, controlling their access to specific venues and ensuring they have the appropriate permissions for their roles. This streamlines staff oversight, saves time and provides centralized control.

HQ add-on feature

Manage staff members across your managed venues, making staff management flexible and scalable. Contact your account manager or support team to unlock HQ Staff Management with HQ Lite, or upgrade to HQ Pro for additional features.

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How it works

  1. Create staff members in your HQ account and assign system (default permissions) or custom roles (modified permissions).
  2. Decide and select which venues each staff member can access.
  3. Save and send invite by email with sign in details. 
The ability to share HQ-managed custom roles with your managed venues is an HQ Pro feature. This way, you can create staff roles with modified permissions and share them across all your venues. Learn more about HQ-managed roles

Create staff members in HQ

The permission Can access staff settings is required to create and edit staff members. Only the administrator system role has this permission enabled by default.

In your HQ account:

  1. From Venue Manager, go to Settings > Staff > Add a staff member. 
  2. Enter the staff details.
  3. Choose a system role (with default permissions) or a custom role (with permissions you’ve tailored to your business needs). System roles can’t be edited and include:

    • Administrator: Full access to everything.
    • Manager: Access to most areas, excluding certain security and report settings.
    • Booking agent: Manages bookings and accesses POS.
    • POS operator: Access to POS only.
    • Dashboard: View dashboard insights in Venue Manager.

  4. Select the venue/s the staff member can have access to, or select staff groups. 
  5. Send Save and send invite to save the staff record and email an invite to sign in. 

Edit staff member accounts in HQ

If you need to update or change a staff member’s details, role or venue access, follow these steps:

  1. From your HQ Venue Manager, go to Settings > Staff.
  2. Find the staff member you wish to edit and select the options menu (3 dots) next to their name.
  3. Select Edit and update the staff member's details, role or venue access.
  4. Select Save to apply the changes.

Changes made automatically apply to the staff member in managed venues. While staff with the permission 

View staff members in managed venues

Managed venues can view all staff members assigned to their venue, including those managed centrally through HQ. While details for staff members created in HQ can only be edited from the HQ account, this setup promotes transparency and consistency across all venues.

Staff in managed venues with the Can access staff settings permission can create and edit staff members within their own venue. The administrator system role has this permission enabled by default. However, they can only view staff members assigned from HQ and cannot edit their details.

To view staff created by HQ within a managed venue:

  1. In Venue Manager for the managed venue, go to Settings > Staff > All staff.
  2. By default, all staff created by the managed venue will appear in the list.
  3. Use the filter to view either all staff or multi-venue staff to see those assigned to the venue from HQ.
  4. A globe icon will appear next to the names of staff added from HQ, indicating they likely work for HQ across multiple venues.

See how easy it is to switch between your HQ account and managed venues you have access to.
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