Test your hardware before launching ROLLER POS

Make sure ROLLER POS is set up correctly when you're using ROLLER Connect to manage printing at your venue.

If your venue is using cloud printing, refer to the guide Get started with cloud printing.  

Test ROLLER Connect

Check ROLLER Connect is running on each POS device.

How to test:

See the guide Install ROLLER Connect for steps on verifying your ROLLER Connect installation

Test results & next steps:

Yes, ROLLER Connect is running 

No, if ROLLER Connect is not running please see below for troubleshooting steps:

1. Ensure you have followed all the steps 100% correctly in our guide to installing ROLLER Connect
2. Try restarting ROLLER Connect if using ROLLER Connect Legacy
3. Try turning your POS device off & on again​​

If you've successfully followed all steps above and you're still having problems please log a support ticket. 

Check "use ROLLER Print service" is enabled 

Make sure "use ROLLER Print service" is enabled on each POS device.

How to test:

Follow the Check POS Hardware & Device settings steps the guide Receipt printing troubleshooting (ROLLER Connect) to test whether "use ROLLER Print service" is enabled

Test results & next steps:

Yes, use ROLLER Print Service is enabled on every POS device

No, if you’re unsure how to turn this on for each POS device please follow these steps to enable ROLLER Print service

If you’re unsure how to change POS devices profiles, refer to the guide Log in to POS.

Test receipt printing 

Test printing a receipt via ROLLER POS on each POS device

How to test:

Follow the steps in the guide Configure POS to print receipts (ROLLER Connect) to test receipt printing in ROLLER POS

Test results & next steps:

Yes, I can successfully print a ROLLER POS receipt through each POS device without any print popup appearing

No, if you can’t print a receipt or you can see a print popup when printing through ROLLER POS, see our receipt printer troubleshooting guide.

Test cash drawer popping

Test your cash drawer is popping whenever a receipt prints.

How to test:

Follow the steps in the guide Configure POS to print receipts (ROLLER Connect) to test receipt printing in ROLLER POS & the cash drawer should pop automatically when a receipt prints.

Test results and next steps:

Yes, my cash drawer pops automatically when a receipt prints

No, I’m using a key to open my cash drawer

No, my cash drawer doesn’t pop when a receipt prints and it’s supposed to automatically pop. Please review our cash drawer troubleshooting guide

Test barcode scanning

Test your 2D barcode scanner is working (if applicable).

How to test: 

1. In Playground purchase a ticket using your email address so you receive the confirmation email.
2. Open Playground POS to try scanning the ticket in the booking search field.

Test results & next steps:

Yes, my 2D barcode scanner is scanning ROLLER tickets correctly & the booking is appearing in POS

No, if your 2D barcode scanner is unable to scan ROLLER tickets please try the following troubleshooting steps:

1. Double check your barcode scanner model supports 2D barcode scanning 
2. Check it’s correctly connected to your POS station via USB
3. Try unplugging the scanner & plugging it back in
4. Open up Notepad & attempt to scan ROLLER ticket into Notepad

If you've successfully scanned the ticket into Notepad and you're still having problems scanning, contact the support team. 

If you can't scan into Notepad, there may be an issue with the scanner itself.