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Mobile Check-in app requirements

This guide outlines the subscription and hardware requirements for using the Mobile Check-in app.

The Mobile Check-in app lets you quickly verify and redeem tickets for existing bookings. You can also check if waivers are attached (based on matching email addresses) and send waiver requests if needed. However, you can’t create or modify bookings, link waivers to tickets or assign waivers. Use ROLLER POS for full booking and waiver management. Learn more about when to use the app and some key considerations.

Subscription requirements

Add-on feature

The Mobile Check-in app is an add-on feature to your existing plan. To subscribe, check you meet the requirements below and then contact your account manager or the support team.

Learn more

Hardware requirements

Mobile Check-in is compatible with most browsers and devices. However, depending on the device's specifications and operating system, it may be limited. 

While you are welcome to test this compatibility on your own devices, we recommend meeting the below specifications to ensure you're getting the most out of the application:

  • Operating system: Android (Latest version)
  • Browser: Chrome (Latest version)
  • Recommended device: Any mobile device with an embedded or peripheral barcode scanner (ie a specific scanner device)
    • A specific scanner device with embedded scanning hardware isn't necessary, but it makes scanning guest's tickets much faster. Examples are the Urovo DT50 or the Custom P-Ranger.
    • Any barcode scanning hardware will be compatible with the app so long as it can input data (pass read data) into the device like a keyboard (which most scanning hardware can do).
Are you looking to source one of these devices? Speak to our support team or your customer success manager about ROLLER-provided hardware and getting a supported Mobile Check-in device.

I meet the requirements for the Mobile Check-in app. What's next?

You can now proceed to download and install the Mobile Check-in app.

For more information, see the Getting started with the Mobile Check-in app.

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