---
title: "Comment supprimer les données d'un invité ?"
slug: "delete-guest-data"
updated: 2026-09-25T02:49:55Z
published: 2026-09-25T02:49:55Z
canonical: "mysupport.roller.software/delete-guest-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Comment supprimer les données d'un invité ?

When a guest asks you to remove their personal data, you can delete their guest record in Venue Manager. Deleting a guest obfuscates or removes their personal details everywhere they appear in ROLLER, including bookings, memberships, waivers and reports, so you can respond to privacy requests under laws like GDPR and CCPA.

This guide shows you what to check before you delete a guest, how to delete their data and what changes afterward.

> [!NOTE]
> The [permission](/v1/docs/fr/permissions-by-feature-and-role) required to delete guest records is **Can merge and delete guests**. Administrator and manager system roles have this permission enabled by default.

## À propos des exigences en matière de confidentialité

Guests can ask you to delete their personal data under regulations like GDPR and CCPA.

To learn more about ROLLER's role as your data processor and what you're responsible for, see [How ROLLER handles guest data under GDPR and other privacy laws](/v1/docs/fr/how-roller-handles-guest-data-under-gdpr).

## Before you start

Si vous recevez une demande de suppression des données d'un invité, vérifiez si celui-ci présente l'un des éléments suivants qui devront être traités avant la suppression :

- Paiements d'adhésion planifiés
- Adhésion active
- Réservations impayées
- Réservations à venir déjà planifiées
- Waivers that may need to be downloaded for your records

## Delete guest data

Pour supprimer les données d'un invité :

1. From Venue Manager, go to **Guests** > **All guests**.
2. Select the name of the guest whose data you want to delete.
3. Select the **options menu (3 dots)** at the top right corner of the screen.
4. Sélectionnez **Supprimer l'invité**.

ROLLER then obfuscates or deletes their personal data across bookings, memberships, waivers and reports and notifies you via your email. See the guide [Add policies: terms & conditions, privacy and subscriber opt-in](/v1/docs/fr/add-policy-details-terms-and-conditions-privacy-and-subscriber-opt-in) to configure this email address.

## What changes after you delete a guest

Lorsqu'une fiche invité est supprimée, ROLLER masque les données de l'invité en randomisant ou en supprimant toutes les données à caractère personnel, notamment si elles ont été enregistrées :

- Le prénom et le nom sont masqués
- L'e-mail est masqué
- L'adresse est supprimée
- Le numéro de téléphone est supprimé
- Date of birth is deleted

Une action de suppression sera reflétée dans la fiche invité, les adhésions, le détenteur de billet de réservation, le flux d'activité, les renoncements et les formulaires. Once a guest's information has been obfuscated, their personal information will no longer be visible, and in the place of a guest's name, you will see the name "Deleted User" on all reports where the guest is being referenced.

Figures that no longer identify anyone stay in your reports, such as total spend and visit counts. They appear against "Deleted User" instead of the guest's name, so your totals still include them.