---
title: "Comment réinitialiser mon mot de passe ROLLER ?"
slug: "reset-your-roller-password"
updated: 2026-09-25T02:49:48Z
published: 2026-09-25T02:49:48Z
canonical: "mysupport.roller.software/reset-your-roller-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Comment réinitialiser mon mot de passe ROLLER ?

To reset your ROLLER password, go to [launchpad.roller.app](https://launchpad.roller.app/) and select **Reset password**. ROLLER vous envoie un lien par e-mail pour en définir un nouveau.

## Réinitialiser votre mot de passe ROLLER

1. Go to [launchpad.roller.app](https://launchpad.roller.app/) and select **Reset password**.
2. Enter the email address you use to sign in, then select **Continue**.
3. ROLLER confirms the address it sent the instructions to. Check that it's correct, then open your inbox.
4. Select **Reset password** in the email you receive, then create a new password. Votre mot de passe doit comporter au moins 9 caractères.

## Who can reset a POS PIN

You can't reset your own POS PIN. Ask your account administrator to reset it for you. See [Change staff passwords and POS PINs](/v1/docs/fr/change-staff-passwords-and-pos-pins).

## FAQs

### Didn't receive a reset password email?

Check your spam folder first. You can also select **Resend email** on the confirmation screen to send it again. If it still hasn't arrived after a few minutes, contact your account administrator.

### Don't have access to your email address?

Ask your account administrator to change the email address on your staff account to one you can access.