---
title: "ROLLER glossary"
slug: "roller-glossary"
description: "Explore ROLLER's terminology dictionary for key terms like booking, API, and venue management to enhance your understanding of our platform."
tags: ["Reference"]
updated: 2026-10-19T09:15:00Z
published: 2026-10-19T09:15:00Z
canonical: "mysupport.roller.software/roller-glossary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# ROLLER glossary

Read up on our terminology dictionary to help you understand how ROLLER works.

For key terms used in ROLLER reports, see the guide [Get to know reporting terms in ROLLER](/v1/docs/quick-guide-key-concepts-terms-in-roller-reports).

## A

- **Account** - platform provided as part of the ROLLER service that includes one or more venues
- **Account menu** - menu in Venue Manager where multiple venues are listed and where you can log out
- **Activity** - a log of events that have occurred in relation to a booking or guest
- **Add-on** - product typically sold as an upsell alongside an associated pass
- **Adyen** - online payment gateway popular in the US
- **Allocate device** - the act of linking a virtual device created in ROLLER to a physical device
- **Alternate address** - used to specify an address other than the venue address at which an event occurs
- **Annual pass** - pass with unlimited entry for a year from purchase
- **API (Application Programming Interface)**: A set of rules and protocols for building and interacting with software applications, used by ROLLER for data insights and business intelligence.
- **API keys**: Credentials used for authentication when accessing the ROLLER API, often with rate limits.
- **App** - standalone tool, used for specific tasks, running on its own dedicated device
- **Availability** - a number of items available for purchase at a given time
- **Availability selector** - a tool used in Venue Manager to search for available products with specified criteria

## B

- **Booking** - order placed by a guest to be used at a venue containing booking items, purchase information and guest details
- **Booking calendar** - a tool used to visually represent past and future bookings at a monthly level and make bookings based on availability
- **Booking confirmation email** - email received by booking holder upon booking confirmation or time of purchase
- **Booking date** - date at which a booking occurs (not to be confused with transaction date)
- **Booking email** - email address where notification for online bookings are sent
- **Booking holder** - guest in whose name the booking is held
- **Booking ID** - the unique number assigned to a booking
- **Booking item** - a single entity within a booking
- **Booking name** - booking holder used for the booking name unless otherwise specified
- **Booking notes** - notes made against a booking in Venue Manager. Not shown in POS
- **Booking notification email** - the email (if different from inquiry email) that ROLLER will send a notification to when a purchase is made via the online checkout
- **Brand & appearance**: Refers to the setup of a venue's branding elements (like logos and colors) to ensure a consistent guest experience across all of ROLLER's guest-facing applications and documents.

## C

- **Cart** - a collection of items a guest intends to buy
- **Checkout** - customized online tool (either embedded in a venue's website or standalone) used to sell selected products
- **Checkout builder** - tool in Venue Manager used to create and manage custom online checkouts
- **Cloud-based** - data stored, managed and processed online
- **Company** - a single entity with many contacts used to make a booking for a business
- **Complimentary** - booking that's been given free of charge
- **Confirmed** - booking status where the capacity is reserved (ie any booking status that is not draft)
- **Contact** - guest attached to a booking
- **Contact phone** - phone number used by ROLLER to contact the venue
- **CRM (Customer Relationship Management)** - a collection of tools that allow venues to track guests and their behavior

## D

- **Dashboard** - a visual overview of a venue's sales and attendance is shown in Venue Manager when you first log in
- **Data binding** - method of storing new data in a venue's database so that it can be used in the correct place later
- **Data capture** - the act of collecting useful information from your guests to help with analytics or marketing
- **Data import** - method of adding information (eg booking, guests) to the ROLLER platform from an external source
- **Default logo** - a venue's logo used in all instances unless otherwise specified at the application level
- **Device (physical)** - hardware used to run ROLLER applications
- **Device (virtual)** - configuration of settings and products used on a physical device
- **Device template** - reusable device configuration used to set up and manage multiple devices from a single place
- **Discount** - fixed or percentage amount reduced from the total sale cost (please note this cannot be applied to gift cards)
- **Discount code** - the alphanumerical code used to redeem discounts
- **Donation** - product type that is a donation to the venue, has no tax element and legal donation receipt can be provided

## E

- **Exclusion date** - days when a product cannot be sold
- **Expiry date** - date at which point a product is no longer redeemable

## F

- **Fast cash** - quick method of completing a sale in the POS
- **Forms** - tool for collecting data from guests
- **Form builder** - tool in Venue Manager used to create and edit forms

## G

- **Gift card** - pre-paid, a reusable voucher redeemable at a venue for a given time, usually given as a gift
- **Gift card ID** - a unique identifier assigned to gift cards, either generated automatically or defined by the venue
- **GL Code** - see reporting category
- **Global search** - search field in Venue Manager and an option in POS that is used to search for bookings, guests, and ticket holders
- **Google Chrome** - the recommended web browser powered by Google that should be used to run all ROLLER applications
- **Google Tag Manager** - a tool powered by Google that allows you to manage and deploy marketing tags on your website
- **Google Analytics** - a tool that lets you measure your advertising ROI as well as track your video and social networking sites and applications
- **Grid** - filterable, sortable list that uses columns to display the properties of each item
- **Group booking** - booking for multiple guests
- **Group ticket** - a ticket that allows multiple people to be admitted with the purchase of one ticket
- **Groupon** - a voucher that is purchased from an e-commerce site for discounted products and redeemed at the POS
- **Guest** - person or company that purchases items from the venue

## H

- **Help Center** - the library of support articles that explains how to use ROLLER

## I

- **Inbox** – module containing all form responses from guest inquiries
- **Inquiry email** - email address where inquiries submitted by forms are sent
- **Integrations** - a setting in Venue Manager that allows you to manage all of your integrations in ROLLER such as Google Tag Manager and Google Analytics
- **Invoice** - a bill or tab that is sent to the guest for money owed on a particular booking
- **Itemized ticket** - ticket containing a single booking item, accessed by the booking item ID

## J

## K

## L

- **Log** - list of calls or tasks relating to a booking
- **Loyalty** - program used by venues to encourage repeat visitation/ purchase by offering rewards

## M

- **Mailing list** - opt-in list of guests and their email addresses, used to send product updates, promotions or other marketing material
- **Manager code** - password used to restrict some roles from performing certain actions (eg refunds)
- **Master ticket** - ticket containing all booking items, accessed by the booking ID
- **Member** - a type of guest that receives benefits such as special offers and discounts
- **Membership** - pass that defines the benefits awarded to members
- **Merge tag** - Are used in templates such as Template Studio to retrieve a variable (data such as First Name) from a booking, venue, product, etc
- **Menu** - group or category of products defined by the venue and sold in POS
- **Minor** - guest that is not old enough to sign their own waiver and must have it signed by a parent or guardian
- **Modifier** - property added to an item at the time of purchase such as milk to coffee
- **Modifier group** - set of similar modifiers, grouped so that a single option can be selected from the group when added to a product
- **More options menu** - button with three dots that provides contextual actions to the item associated with it
- **Multiple-booking resource** - resource which allows for many bookings from different guests to fill up the capacity
- **Multi-pass** - pass that can be redeemed multiple times over a given period

## N

- **Notification center** - repository located in Venue Manager of notifications generated after the completion of reporting tasks

## O

- **On-site** - occurring or available at a physical location
- **Onboarding** - the process of setting up a new venue
- **Open product** - a product with no set price. The price is entered at the time of sale
- **Opt-in** - guest's explicit decision to join the mailing list
- **Opt-out** - guest's explicit decision to not join, or be removed from the mailing list
- **Order** - a booking, in ROLLER. In Salesforce, a specific object that a ROLLER booking becomes through ROLLER Connect for Salesforce
- **Overbooking** - booking with a quantity of items greater than the availability

## P

- **Package** - a group of products sold for a single price
- **Package variations** - package that contains multiple variations of groups of products
- **Par qty** - quantity set to help manage stock levels
- **Party** - session-based group booking that occurs across multiple resources at a venue
- **Pass** - type of product that gives access to a venue or activity
- **Payment Express** - online payment gateway popular in New Zealand
- **Payment gateway** - online merchant through which payment is processed
- **Payment terminal** - device used to make payments with debit/ credit card
- **Pending** - status of booking awaiting confirmation or settlement
- **Platform** - software, hardware and other technology underlying the ROLLER service
- **Playground** - copy of a live environment used for training
- **Product tag** - A label or keyword assigned to products to group them for easier management, menu building, and organization in online checkouts and POS.
- **POS (Point of sale)** - app used at a venue to sell products, attach waivers to bookings and redeem guest tickets
- **POS notes** - notes against a booking by POS users. Shown in both POS and Venue Manager
- **POS PIN** - password used to log in to POS
- **POS tile** - button displayed in a POS menu that contains a summary of an individual product and when clicked, adds a single instance of that product to the cart
- **Primary color** - venue's primary brand color, used in all apps unless specified at the app level
- **Product** - entity created and sold through the ROLLER platform, such as a pass, session, membership, add-on or gift card
- **Product category** - a group of products
- **Product instructions** - information recorded at the product level and given to guests after they make a purchase. Displayed in emails and on PDF tickets
- **Progressive checkouts**: Customizable online checkout used for selling tickets and products, including dedicated checkouts for food and beverage.
- **Promotion:** A time-limited multiplier that temporarily boosts rewards for one or more loyalty reward types, then automatically reverts once it ends.
- **Public phone** - phone number displayed in guest-facing applications such as booking confirmation emails

## Q

## R

- **Recurring pass** - pass used for classes and other repeating events
- **Redemption** - the act of exchanging a pre-purchased pass in return for a booking
- **Redemption date** - date by which a product must be used
- **Release notes** - a record of all new features and improvements released to the ROLLER platform
- **Renew** - the act of increasing the validity of a membership for a given period
- **Report** - set of data gathered from a ROLLER account over a given time period used for accounting and analysis
- **Reporting category** - identifier used to categorize products for reporting purposes (GL codes)
- **Reserve** - action on a booking which reserves the capacity and confirms the booking
- **Resource** - defines the capacity of physical areas in a park to prevent overselling
- **Retail barcode scanning -** ability to automatically add items to the cart in POS by scanning the barcode on a physical item
- **RFID** - wireless technology used to transmit data between a device and ROLLER
- **Role** - category assigned to a staff member that limits their permissions
- **ROLLER Connect for printing** - background app that connects receipt printers and other hardware to ROLLER POS. Not to be confused with **ROLLER Connect for Salesforce**, the integration between ROLLER and Salesforce
- **Runsheet** - grid used to display session-based bookings at the booking item level

## S

- **Sales channel** - place where a sale occurred: Venue Manager, POS, self-serve kiosk or online checkout
- **Saved view** - saved the configuration of column and filter settings for a grid
- **Schedule** - reusable configuration of days on which a product is sold
- **Season pass** - pass with unlimited entry for a defined period
- **Secondary color** - venue's secondary brand color, used in all apps unless specified at the app level
- **Segment** - a group of guests that share a combination of attributes or demographics (eg guests with a birthday in March)
- **Self-Serve Kiosk** - a standalone app that runs on a kiosk, desktop computer or tablet that allows guests to buy products and sign waivers
- **Session** - an interval of time when an activity occurs
- **Session pass** - pass used to redeem a time-restricted activity
- **Simple package** - package that contains a single group of products
- **Single booking resource** - resource in which the full capacity is reserved when any one booking is placed in that resource
- **Smart menu** - POS menu using tiles for a group or category of products defined by the venue and sold at POS
- **Staff** - all users who hold an account at a venue
- **Standard pass** - pass that can be redeemed for an activity that does not have a specific duration
- **Starting balance** - initial balance of a gift card when purchased
- **Stock** - goods or merchandise kept on the premises of a venue that is available for sale or distribution
- **Sync waivers** - action from POS which directly syncs the latest waiver data to the POS local storage

## T

- **Tab** - a tally of items ordered that needs to be settled prior to leaving
- **Thumbnail** - small image used to add visual information to help sell or describe a product in the checkout, POS, availability selector or Self-Serve Kiosk
- **Ticket** - manifestation of a pass that gives the holder access to a venue or activity
- **Ticket holder** - guest associated with a specific booking item
- **Ticket type** - child component of a pass used to define variations such as price or resource
- **Till history** - a record of past POS till sessions showing the payment totals and finalized cash balance
- **Till note** - note left by a staff member alongside a POS till summary
- **Timeout** - duration of time that when expired, returns the application to a starting position
- **Transaction date** - date when a booking was purchased (not to be confused with booking date)

## U

- **Upgrade** - the act of substituting a membership for one that has greater value

## V

- **Validity** -a time period during which a pass can be redeemed
- **Variation** - one of many child products of a parent stock item that shares some attributes but differs in others
- **Venue** - a physical park or attraction where bookings are redeemed
- **Venue group** - a collection of venues contained within one parent company and accessed with a single login
- **Venue Manager** - tool used to manage a venue's products, bookings and operations
- **Venue settings**: The initial configuration and setup parameters for a new venue account within Venue Manager.

## W

- **Waiver** - a legal document that a guest must sign before participating in an activity in order to surrender their rights to pursue legal proceedings against a venue in the case of injury
- **Waiver holder** - a guest that holds a valid waiver, signed by themselves or by a parent or guardian
- **Waiver kiosk** - standalone app used by guests to sign waivers at a venue

## X

## Y

## Z

## Related

- [Get to know reporting terms in ROLLER](/quick-guide-key-concepts-terms-in-roller-reports.md)
- [HQ glossary](/hq-glossary.md)
- [Find your way around Venue Manager](/find-your-way-around-venue-manager.md)
- [Training checklist](/training-checklist.md)