Adjust your tax and fees – Help Center

Offset rising business expenses without increasing product prices by adding fees to guest purchases. ROLLER allows you to configure fees, as well as adjust the tax rate, for all guest purchases made through online checkouts and at POS.

This guide will walk through how you can adjust your tax rates and fees from Venue Manager.

The permission Can access account details is required to access the tax and fees page. It is enabled by default for the administrator system role, and any custom roles based on it.

Add and adjust tax rates

The permission Can edit tax settings lets staff add or edit tax rates (not fees) and override the tax rate on individual products — without unlocking the full product setup. It is enabled by default for the administrator and manager system roles, and in any custom roles based on those.

To add and adjust tax rates in your account settings, follow the steps below.

From Venue Manager, go to Settings > Account > Tax & fees.
Select Add tax and then include your tax Amount (%).
- You can add as many tax rates as required, but one rate must be selected as the default. Most products use the venue's default tax rate unless a specific rate is assigned.
- Gift cards, cashless cards and wallets automatically default to 0% tax so long as a 0% tax rate is available in the Tax table. Otherwise, they will apply the default tax rate.
- To change the default tax rate for specific products, set the different tax rates here, then apply them to individual products in the product setup.
Select Save.

Tax labels on receipts and invoices

The default is to show tax line items on receipts and invoices. To hide them, select the Hide tax labels on receipts and invoices option.

Updates to tax rates are applied to new products only. Any existing products need tax rates to be manually updated.

Tax calculation

Product prices can be tax-inclusive or tax-exclusive. (Fees are always tax-inclusive.)
In regions that require one method, ROLLER applies it automatically. But, you do have the ability to override this at the product level.
In regions where either method is allowed, choose an account-level default:

Include tax in price	You set the price of your products and then ROLLER will calculate how much of the price is tax.
Add tax to price	You set the price of your products and then ROLLER will calculate tax on top of this set price. The tax amount is then added to the total cost.

By selecting one of these options, you’re choosing a default that is applied to all products. You also have the ability to override this at the product level.

Adjust fees

The permission Can edit fee settings lets staff add or edit fee settings. It is enabled for the administrator and manager system roles, and in any custom roles based on those.

ROLLER provides flexible options for setting fees with the option to apply:

Booking fees: fee applied once, on the booking subtotal at the time of booking.
Transaction fees: fee applied at the time of payment, based on payment method and channel, in addition to any booking fees.

By configuring fees, you acknowledge that you have read and agree to ROLLER's Service Charge Policy. Before adding your fees in Venue Manager, make sure you’re in compliance with any regional laws applicable to taxes and fees relevant to product purchases.

To set fees for your venue, follow the steps below:

From the Taxes & fees page, select the Fees tab.
Select Enable fees if your venue would like to add fees to guest purchases.
Configure your booking and/or transaction fees by adding a value in the spaces provided. See guidance below for more details about what each fee applies to and how it's calculated.
Select Save.

Update booking fees

Set a fee to be applied at the time a guest makes a booking:

Checkout	Enter a fixed-price fee per booking (eg $2 added to each booking) or a percentage fee per booking (eg 5% added to each booking, calculated based on the booking subtotal) for bookings made online.
POS	Enter a fixed-price fee per booking (eg $2 added to each booking) or a percentage fee per booking (eg 5% added to each transaction, calculated based on the booking total) for purchases made at POS.

Update transaction fees

Set a fee to be applied at the time a guest makes a payment.

The field for other payment fees refers to bank transfer, cash, cheque and eftpos transactions.

Checkout	Enter a card transaction fee percentage to apply to transactions in the online checkout (eg 2% of the transaction total).
POS	Enter a card transaction fee and/or other payment fee to apply to transactions at POS (eg 2% of the transaction total).
Venue Manager	Enter a card transaction fee and/or other payment fee to apply to transactions from Venue manager (eg 2% of the transaction total).
Other	Enter a card transaction fee to apply to transactions from invoices, payment links and recurring membership payments (eg 2% on the transaction total).

Although booking fees are applied only once per booking, card fees are applied each time a card is charged.

For example, when a guest purchases a recurring monthly membership, the original membership purchase can incur a booking fee and transaction fee, but afterwards the monthly recurring payments will only incur a transaction fee. You can specify different fees for online checkouts and POS.

Adding tax on fees

Tax cannot be calculated on fees if your venue is using legacy checkouts.

Fees that have been configured in Venue Manager and are added to purchase totals are also subject to tax.

Fees are always tax inclusive (ie ROLLER will calculate how much of the fee total is tax).

You will need to choose an appropriate tax rate for your fees. To do so, select the drop-down from the Tax on fees section and select the appropriate tax rate. This tax rate should already be configured in the Tax section above.

FAQs

What is a fixed-price booking fee?

Fixed-price booking fees apply a specific cost to guest purchases, regardless of the cost of items purchased. For example, if a guest is purchasing $5 jump socks and you’ve applied a $2 fixed fee, the item and fee subtotal will amount to $7. Alternatively, if a guest is purchasing a $50 entry ticket, the item and fee subtotal will amount to $52.

What is a percentage fee?

Percentage fees apply a dynamically calculated fee based on a percentage of the booking item subtotal. For example, if a guest is purchasing $5 jump socks and you’ve applied a 2% fee, the item and fee subtotal will amount to $5.10. Alternatively, if a guest is purchasing a $50 entry ticket, the item and fee subtotal will amount to $51.

How do fees work and how are they calculated?

First, if the purchase is via online checkouts or POS, your % fee is applied. For example, if you’ve configured a 5% fee and the cart subtotal is $50, then once the 5% fee is applied, the subtotal is now $52.50.
Next, if the purchase is via online checkouts or POS, your fixed booking fee is applied. For example, if you’ve configured a fixed fee of $2 and the current cart subtotal is $52.50, then once the fixed fee is applied the cart subtotal is now $54.50.
Then, your transaction card fees are applied in addition to booking fees. For example, if your card fee is 2% and it’s applied to the total in the step above, the final subtotal will be $55.59.

How will fees display on receipts?

Receipts will include the total fee amount. If the receipt is reprinted, it will show the fee amount paid by the guest (regardless of whether the fee configurations have changed since the purchase).

How can I communicate fees to guests?

If you want to clearly present your fees to guests, you can create a small fee explainer that you can display at your venue.

At POS, your staff will also be able to see the fees added to guest purchases and communicate them to guests before they pay.