Manage global POS device settings from Venue Manager – Help Center

Learn how to configure global POS settings that apply to al POS devices at your venue. This guide covers receipt, booking, guest management and tipping options. You'll need administrator access to Venue Manager to adjust these settings.

Access global POS settings

From Venue Manager, go to Apps > Point of Sale > Settings.
Scroll to the section you want to configure.
Enable the settings you need by toggling them on.

Receipt settings

Receipt settings vary depending on your printing method: Cloud printing or ROLLER Connect printing.

Cloud printing receipts use a customizable receipt template. For detailed customization, configure the receipt template instead.

Setting	What it does
Reprintable receipts*	Staff can reprint receipts as many times as needed.
Receipts can be emailed from POS*	Staff can email receipts to guests from POS.
Require manager code*	Requires a manager or supervisor, with the POS admin staff permission in ROLLER, to enter their POS PIN before reprinting a receipt. This prevents unauthorized reprints.
Override receipt language	Receipts print in a different language. Requires ROLLER print service to be active.

* These are the only settings applicable to cloud printing receipts. Other receipt settings are customized in the receipt templates for cloud printing.

Booking management

Use these settings to control how staff manage bookings at POS. Settings include parking bookings (temporarily holding them), managing draft bookings and controlling approval workflows.

Setting	What it does
Enable parking of complete bookings	Staff can temporarily hold completed or partially paid bookings to resume later.
Enable parking of draft bookings	Staff can save draft bookings without guest payment to complete later.
Hold capacity for parked draft bookings	When a draft booking is parked without payment, the customer's spot is reserved for a set time. After this time expires, the capacity is released for other guests.
Automatically clear parked bookings during till reconciliation	The parked bookings list clears automatically each day when you reconcile the till. POS staff receive a warning before the list is cleared.
Approval needed to redeem ticket	Staff must get manager or supervisor approval to redeem expired, wrong date or inactive tickets. The manager or supervisor enters their PIN to authorize. They must have the permission POS admin to do so.

Legacy printing receipt settings

Use these settings if you're using ROLLER Connect printing. These options allow you to customize how receipts appear and what information they display.

Setting	What it does
Business name	The business name appears on receipts. To change it, go to Settings > Account > Venue settings. If disabled, your venue's trading name displays instead.
Display discounts as a single line item	When enabled, all discounts appear as one line item on the receipt. When disabled, each discount shows separately. This helps guests quickly see discount amounts.
Dockets for stock products	Print dockets for stock product purchases from POS devices with docket printing enabled. You can configure per product in your product setup.
Logo	Your venue logo appears on receipts. Select Upload file to add your logo.
Single line item	Each item appears on its own line.
Venue representative	The staff member's name appears on all receipts. Enter the representative's name you want displayed.

Guest management

Control who can be admitted to your venue by managing banned guests. This setting requires approval before staff redeem tickets for guests on your ban list.

Setting	What it does
Banned guests: manager code required	When enabled, staff must get a manager or supervisor to approve before admitting a banned guest. The approver enters their PIN to authorize the redemption. The permission POS admin must be enabled for their staff role.

Tipping

Enable tipping to encourage guests to add gratuities at POS. Choose predefined tip percentages (or let guests enter custom amounts on the terminal) and set who receives the tips by default.

Default tip allocation options

Choose where tips are directed by default. Staff can override this allocation when processing payments.

Option	What it means
Booking host (or signed-in staff member at POS if unassigned)	Tips go to the booking host. If no host is assigned, tips go to the staff member signed in to POS. Assign a booking host to party bookings to track tips accurately.
Signed-in staff member	Tips go to whoever is signed in to POS at the time.
General pool	Tips go into a shared pool for distribution.

Staff can override the default tip recipient when processing a payment, the booking host or general pool. Learn more about adding and assigning tips at POS

Tabs (beta feature)

Tabs let customers run a payment tab at your venue. Use these settings to control how staff can place holds on customer credit cards for later charges. Learn more about card pre-authorization for tabs at POS

Setting	What it does
Enable card pre-authorization	Staff can place a hold on a guest's credit or debit card at the start of their tab. When the tab is complete, the held amount is charged without requiring guest approval again.
Collect card pre-authorization by default	When staff create a new tab, ROLLER automatically collects card authorization.
Minimum card pre-authorization amount	The smallest amount to hold on a guest card. If the booking total exceeds this minimum, the full booking amount is held instead.

Setting	What it does
Enable tipping	Guests can add tips at checkout. POS displays predefined tip percentages plus a custom tip option
Use predefined tip percentages	Set up to 4 tip percentage suggestions that appear to guests. You can edit these percentages anytime.
Allow custom amount	Guests can enter their own tip amount instead of using preset percentages.
Calculate card terminal tips on booking total	Tip suggestions are based on the entire booking amount, not just the final payment. This ensures staff are fairly compensated for multi-payment bookings (like parties paid in installments).
Set default tip allocation	Choose who gets tips by default: the booking host, logged-in staff, or a shared pool. Staff can change this when processing the payment.