Set up docket printing using ROLLER Connect

In this article, you will learn how to print production dockets for your stock items when you're using ROLLER Connect to connect the printer to your POS device. 

Production dockets explained

Production dockets allow you to better manage your food and beverage orders by allowing you to print specific stock items to relevant printers at your venue. Production dockets differ significantly from receipts and will only contain information related to the specific stock item purchased.

A typical production docket scenario for venue POS devices using ROLLER Connect would be:

• 1 x USB / Ethernet printer responsible for receipt printing
• 1 x Ethernet printer installed near your coffee machine for cafe beverage orders
• 1 x Ethernet printer installed in your kitchen for any hot food orders 

Step 1: Check that the printers are successfully installed

If installed correctly, you should be able to perform a test print to the printer. See below for steps on how to check this:

1. From the Windows search menu, search for Printers & scanners.
2. Right-click the printer and select Manage. If you do not see the printer listed here, then it has not been successfully installed
3. Select Print a test page.

Take note of the printer's name, as you will need to use this name during setup.

Step 2: Configure production docket settings using ROLLER Connect in Venue Manager

1. In Venue Manager, navigate to Apps > Point of Sale > Settings 
2. Scroll until you find Print dockets for all stock products
   • Toggle on if you want to print production dockets for all stock items
   • Toggle off if you only want to print production dockets for stock items that have a printer assigned

If you toggle on and a stock item isn't assigned a production docket printer, then a production docket will print to your Windows default printer (ie the receipt printer)

Step 3: Assign a printer to your stock items 

1. In Venue Manager, navigate to Products > Stock > All Stock 
2. Locate the stock item you want to assign to a printer.
3. Select the options menu (3 dots), then Edit.
4. Scroll down until you find Enter a printer name where this stock item should be printed
5. Enter the printer name where you want this stock item printed.

Step 4: Install ROLLER Connect

Review the instructions for installing ROLLER Connect.

If you're already using ROLLER POS, then ROLLER Connect is likely already installed. 

You can check whether ROLLER Connect is installed in ROLLER POS by navigating to More > Settings > Hardware. If the Hardware Status is ROLLER Connect Online, then it's already installed. 

Step 5: Enable print production dockets in POS device settings

1. From a POS device, select More > Settings > Device
2. Toggle Yes for Print production dockets
3. Select Save

Repeat this step at each POS station where production dockets will be printed from. 

Step 6: Test by purchasing a stock item in POS 

To test the production docket printing has been set up correctly:

1. From POS, purchase one of the stock items you configured.
2. At the end of the purchasing flow, the docket should automatically print to the relevant printer. 

If a docket doesn't print, please double-check that you followed all the steps above correctly. If you have confirmed this and you're still having challenges, refer to the troubleshooting steps.