Introduction
When bookings are made for a multiple product resource, the bookings can be set to merge into one entry, and the names of the booking holders are initially all added into that entry as placeholders with the number of guests booked.
The criteria for this is that they must share the same resource and product ticket.
Cause
There is a setting inside the integration that must be enabled for the merge to be automated. If the resources aren't the same, or the product and ticket are different, the booking won't merge automatically.
You can also merge different products together manually from the karting schedule.
Solution
Check that the Merge Similar Tickets into the Same Run setting on the ROLLER integration is enabled. We recommend having this setting selected by default to make managing bookings easier between ROLLER and ROLLER Karting.
Enabling the Merge Similar Tickets into the Same Run setting does not merge tickets that have already been purchased. It only applies to future bookings.
Enable Merge Similar Tickets into the Same Run
Follow the steps below:
From ROLLER Karting, go to Settings > Integrations & Advanced Setup > Integrations.
Select the pencil icon next to your existing ROLLER integration.
Make sure that Merge Similar Tickets into the Same Run is selected.
Select Save.