Add-on feature
The Mobile Check-in app is a paid add-on feature. To subscribe, check you meet the eligibility requirements, then contact your customer success manager or the support team. Learn more
During busy weekends, it can be a challenge to check guests in and make sure everyone’s signed their waiver while keeping the queue moving.
Now, you can use the Mobile Check-In (MCI) app to see any relevant waivers (waivers linked to the booking) and send a waiver request without going to a POS device. The guest can then sign their waiver on their own phone.
See a guest’s relevant waivers
If a guest has signed a generic waiver in the past or signed a waiver as part of their booking (ie when booking online), you can see them in the MCI app as long as they’ve booked with the same email.
1. Open a guest's booking in the MCI app.
2. You’ll see a number next to the Waivers tab if ROLLER finds any relevant waivers. Tap the Waivers tab to see the connected waivers and confirm everything is correct.
Send a waiver request
If the guest has no relevant waivers, you can easily send a waiver request directly from the MCI app by selecting Send waiver request. The waiver is sent to booking holder's email by default, then uses Text/SMS if no email is available. The guest can sign it from their phone while in the queue.