When confirming guest numbers or discussing final details over the phone, you may need to adjust the booking to better meet the guest's needs, such as changing t-shirt sizes, adding more food and drinks, or adding additional items. For in-venue updates, like handling surprise guests at entry, you can make quick adjustments at POS. Follow these steps to make suer all changes are properly updated.
Guests can also self-serve their own party booking changes and edits from an online account. To learn more, read the guide Manage party bookings with ease using online accounts.
Update the party package booking from Venue Manager
- From Venue Manager, search for and select the booking.
- Go to the Order tab to update.
- Adjust the number of guests attending if per-guest pricing has been used for the party package variation, or the number of packages if per-package pricing has been used.
- Adjust guest choices for inclusions such as pizzas, drink flavors, type of cake or t-shirt size.
You won't be able to add additional inclusions here, but you can add additional items to the booking. See the following step.
- Recommend and add any additional items that the guest may be interested in, based on the conversation. Use the Availabilities tab to search for and add the items to the booking (eg decorations or additional pizzas and drinks).
- Save the changes to ensure the booking is updated.
Update the party package booking from POS
You can currently only adjust party package variations with per-guest pricing from POS. To adjust the number of variations with per-package pricing, for example from one party package to two party packages, follow the steps above in Venue Manager.
- From POS, search for the party booking with per-guest pricing.
- Select Edit party for the booking.
- If there is more than one party package variation in the booking, select the variation you want to edit from the pop-up.
- Increase or decrease the number of guests as needed and allowed by the party package variation configuration.
- Update guest choices as needed by the party package variation configuration. You'll need to decrease one from one type to change to another type.
- You can use Add items in the left-side panel to add additional items (eg pizza or drinks) to the booking.
- The booking updates in all areas of ROLLER and your staff can charge the new total based on the changes.
Learn more about how to configure your party package products, variations and inclusions.