Questions
- Why is my revenue showing a negative figure in the Venue Manager Dashboard?
- How can canceled or edited bookings affect revenue for the day?
When the Revenue metric shows in this dashboard
The Revenue metric in the Venue Manager dashboard only appears if your venue uses accrual accounting.
Accrual accounting records revenue when earned – for example, when a guest redeems a ticket at POS or when a product expires. This differs from cash-based accounting, which records revenue when payment is received.
Why revenue can appear negative
Revenue can appear as negative for a day in this dashboard when bookings are canceled or items are removed and more revenue is deducted than recognized on that day.
These changes (adjustments) are recorded on the date they occur in ROLLER, which is not always when a guest makes the booking, leading to a potential imbalance of revenue deducted versus recognized revenue.
If more revenue is deducted for the day than recognized, the revenue metric shows a negative value in the Venue Manager Dashboard.
Example: A guest books on 10 April for 30 April, then cancels on 23 April. The revenue deduction is recorded on 23 April. The figure may appear negative if no other revenue is recognized that day.
Don’t confuse revenue with funds received
The Funds received metric in the Venue Manager dashboard shows payments processed for products purchased on the selected day (the total excludes gratuities). This includes gift card purchases and deposits for future bookings.
Revenue, on the other hand, reflects income earned when the service is delivered.
Solution
Open the Revenue Recognition report to find which bookings are negatively affecting revenue for the specific day. Follow the steps below:
- From Venue Manager, go to Reports > All reports.
- Search for and select Revenue Recognition.
- Apply filters to the report, including the date the Venue Manager dashboard displays the negative revenue.
- Download the report by selecting the download icon in the top right of the screen.
- Select Alert me when complete. You will receive a notification when your report is ready to view.
- Download and open the report in a spreadsheet.
- Review the Net revenue column for negative values, then use the booking ID to find and open the booking in Venue Manager.
- Check the adjustments made in the booking's activity stream or from the booking's Payments tab.