Managing party booking changes often requires additional admin support, as even minor adjustments mean your staff must manually handle calls and emails from guests — taking precious time.
But with online accounts, guests can manage their own party bookings, like rescheduling, adding extra guests, updating inclusions or purchasing more food and drinks, directly from their preferred device.
This reduces the manual workload for your staff, while increasing upsell opportunities and improving the guest experience. It’s a modern, self-serve solution that helps venues run more efficiently and keeps guests in control of their event.
This guide walks through how to edit a party booking from online accounts.
Requirements
To use online accounts, venues must be on a pro plan or above and using ROLLER’s progressive checkouts.
Before getting started
To allow your guests to manage their party bookings from their online account, you first need to configure booking management rules. These rules control what your guests can edit and how far in advance they can make party booking changes.
Edit party bookings from online accounts
Using online accounts, guests can reschedule their party booking, add or remove other guests from their booking, update their inclusions or purchase more food and drinks.
Watch the video below for an overview of how guests can self-serve their party from their online account.
Reschedule the date and time of a party booking
To reschedule the date and time of a party booking, follow the steps below.
- Guests log into their online account and navigate to My tickets.
- Under the party booking, select Edit booking.
- To reschedule a party booking, guests select Re-schedule and choose a new date and time. Then they select Re-schedule again to confirm the change.
- The updated party booking will now display in their online account.
Add or remove guests, inclusions or food and drinks from a party booking
To add or remove guests, inclusions or food and drinks from a party booking, follow the steps below.
- Guests log into their online account and navigate to My tickets.
- Under the party booking, select Edit booking.
- To add or remove guests, food and beverage options and other party inclusions from the booking, guests select Edit qty and then make their changes.
- If tickets and other items have been added to the booking, then guests select Checkout and pay for their extras.
- The updated party booking will now display in the guests online account.