Problem
You have outdated banking information in ROLLER Payments and need to update your account.
Solution
Submit your new bank account details through Venue Manager. Our payment processing partner Adyen will verify your account information using the Know Your Customer (KYC) process, which generally takes 2-5 business days.
You may only have one bank account linked at a time with ROLLER Payments.
Here are some useful tips for submitting your request:
- Make sure the business name on your bank statement matches the legal business name submitted within your company verification.
- The bank document you submit can't be older than 12 months.
- You can't submit an empty check as verification.
Incorrect submissions will cause delays in adding the new account details to ROLLER Payments. Make sure you have up-to-date documents and information before submitting.
Update you bank details in ROLLER Payments
Follow the steps below to update the bank account that ROLLER Payments deposits to.
- From Venue Manager, go to Settings > Integrations > ROLLER Payments.
- Select Launch verification.
- Select Go to identity verification.
- Select the account under Payout bank accounts
- Update the following information where necessary in the form fields:
- Owner name (must match the Legal business name as provided in the Company verification)
- IBAN or branch code and account number
- Country code
- Currency code
- Upload a supporting document (see verification requirements and documents).
- Wait for the KYC validation to pass and the account to be verified. This process generally takes 2-5 business days. If the verification fails, you’ll receive an email outlining the cause.
- Once there are two verified bank accounts, select the old account and select Delete. All future payouts not yet initiated will go to the new bank account.
If you want your new account to also pay for your ROLLER subscription, visit our update ROLLER subscription method guide.