We’re making a change to how ROLLER Payments fees are charged over the next few months. Instead of receiving a monthly invoice for ROLLER Payments fees, the fees are automatically deducted from your daily payouts based on that day’s processed transactions.
For example, if your venue processes $1,000 in card payments and owes $20 in fees, the payout for that day will be $980.
This change only affects when and how the fees are collected, ROLLER Payments fees remain the same.
What this means for you
- Clearer cash flow visibility – With fees deducted daily, your payouts reflect exactly what’s going into your account — no surprises or large end-of-month invoices.
- Simpler reconciliation – Daily deductions make it easier to match fees to transactions, reducing time spent reviewing monthly invoices and balancing reports.
- More predictable expenses – With daily net settlement, budgeting is smoother and cash flow spikes are reduced.
- Aligned with industry standards – This mirrors how most modern payment providers operate, offering a familiar and streamlined process.
View payment fees
Once your venue has migrated to daily net settlement, you can see the fees deducted from each payout in your existing ROLLER Payments reports.
Three ROLLER Payments reports in Venue Manager have been updated to reflect the new daily fee deductions. You still have the same level of visibility into fees and payouts as you do now, just aligned to the new daily payout process. These reports include:
- ROLLER Payments Performance dashboard
- ROLLER Payments Payout Export
- ROLLER Payments Daily Summary
The changes made help you review and reconcile payouts and platform fees. All other reports in ROLLER remain the same. You can also see a monthly summary of fees paid, available for you to download in Venue Manager, at the end of the month.
If your venue is on net settlement and your reporting period includes refunds, you may notice differences between totals in all ROLLER Payments reports and other Venue Manager reports. This is because refunds in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile refunds, as this report shows the full refund amount and correct totals.
ROLLER Payments Daily Summary report
To support venues moving from gross to net settlement, we now have two versions of the ROLLER Payments Daily Summary report:
ROLLER Payments Daily Summary (Gross Settlement)
ROLLER Payments Daily Summary for net-settled transactions
If your venue is still using monthly invoicing, you will only see the existing gross-settled report until you move to daily net settlement.
Each report shows fees based on how the transactions were settled. Use the gross-settled report for gross-settled transactions and the net-settled report for net-settled transactions.
The net-settled version includes a Payment fees ($) column, which combines ROLLER fees and network fees for net-settled transactions. During the crossover period, you may also see late-settled gross transactions in this column. These still follow gross settlement logic and include network fees only, which is expected.
During the crossover period, use both reports together to understand which transactions were settled under gross and which were settled under net. Once all late gross-settled transactions have cleared, you can rely solely on the net-settled version.
Both versions of the report have been updated to align with other report styles for easier cross-report comparison.
ROLLER Payments Payout Export
The ROLLER Payments Payout Export report now has a new column: Payments Fee (this combines network and ROLLER Payments fees).
Note that currently refunds that make up funds received do not include payment fees for venues on net settlement. For the full refund amount, see the Detailed transactions report.
ROLLER Payments Performance dashboard
The dashboard has been updated with new information relating to the fee breakdown and net payout values. The core functionality of this dashboard has not changed. Here are more details of the updates:
- The chart tooltip has been updated to break down the fee components.
- The dashboard automatically reflects net payout values post-deduction.
Monthly fee & tax statement
The Monthly fee Invoice & tax statement is a new report that contains a summary and breakdown of all fees paid for the month (ROLLER Fees and Network fees) and sales tax. The purpose is to collate all fees paid each month into one clear statement.
To access the Monthly fee & tax statement from Venue Manager:
- Go to Reports, and scroll to the Accounting heading.
- Select the link Monthly fee & tax statement.
- Here you’ll see a list of each monthly report, select the month you wish to view.
- Alternatively, you can access the same report from the Your account sidebar. From here, select the ROLLER Payments fee statement.
FAQs
When does this change come into effect?
We’re sharing this information early so you know it’s coming. You’ll also receive a couple of email reminders and product notifications in the lead up, and in those we’ll confirm the exact date the new billing process will take effect.
Will this change affect how much I pay in fees?
No—the total amount you pay in ROLLER Payment fees remains the same. This change only affects when and how the fees are collected.
Will I still be able to see my fees?
Yes. You’ll see the fees deducted from each payout in your existing ROLLER Payments reports available in Venue Manager. We’ll also provide a monthly summary of fees paid, available for you to download in Venue Manager.
Will I still receive a tax receipt for my ROLLER Payments fees?
Yes, we’ll provide a monthly summary of fees paid, available for you to download in Venue Manager, at the end of each month.
Do I need to change anything in my accounting process?
We recommend reviewing your reconciliation and reporting processes, as your payouts will now reflect net amounts after fees.
Will my ROLLER Payments Report be updated at the same time as this change?
Yes. All of your existing ROLLER Payments reports in Venue Manager will be updated to reflect the new daily fee deductions. You’ll still have the same level of visibility into fees and payouts as you do today—just aligned to the new daily payout process.
How will sales tax be charged?
For regions where sales tax is charged, you will still pay sales tax on payment processing fees. Sales tax will be collected at the end of each month and can be reconciled using the Monthly Statement generated in Venue Manager. This will be deducted automatically from your Adyen account.