How do I change the expiration date of a gift card?

Introduction

Updating the expiration date on gift cards can help re-engage inactive guests and drive return visits, maintaining goodwill with guests who may not have been able to visit by their gift card expiration date.

Solution

You can change the expiry date of a gift card by editing the booking where the card was issued.

Changing the expiration date of a gift card

1. From Venue Manager, select the Search bar at the top left.
2. Search using the gift card number, booking name or ID number.
3. Select the booking in question from the search results.
4. Select the Items tab on the booking.
5. Select the options menu (3 dots) on the row with the gift card item.
6. Select View item.
7. Select the Edit icon.
8. Change the Expiry date.
9. Select Save. The update appears in the booking activity stream.

Learn more

• Can I issue a gift card as a gift or donation?
• Create your gift card products?
• How do I recognize funds from expired gift cards?