Welcome to ROLLER Pro! You’ve unlocked a new set of tools to manage and grow your venue.
In this guide you’ll learn what’s included in your plan and how to set up and make the most of these tools.
What’s new in Pro?
The Pro plan includes everything in Lite, plus:
- Additional devices: streamline your front-of-house with up to 6 devices.
- Online accounts: offer a convenient way for guests to manage and redeem their passes, memberships and gift cards.
- Custom staff permissions: fine-tune staff roles for targeted access.
- Segmentation: group your guest data to optimize your marketing campaigns.
- Tab management: for frictionless ordering and payment.
- Guest flags and bans: manage banned guests or share special instructions for personalized experiences.
- Invoicing: request payment for a booking through Venue Manager.
- And more: take advantage of multiple checkouts, wristband management, send emails, log calls, device templates, membership upgrades, unlimited custom data form, Meta Pixel (Facebook and Instagram) compatibility and unlimited scheduled reports.
Contact your customer success manager or the support team to learn more about plans or to upgrade. View all ROLLER plans on the pricing page.
Get started with your Pro plan
Below are the setup tasks we recommend to get your Pro features up and running.
Set up new POS and SSK devices
You can now use up to 6 point-of-sale (POS) or self-service kiosks (SSK) in the pro plan to streamline your front-of-house operations. Use templates to manage content on multiple POS devices, maintaining consistency across all POS devices linked to the template.
- Create a POS device in ROLLER for each physical POS device in your venue and use templates to manage the content. Learn how to set up and manage POS devices and templates.
- To enable guests to self-serve and complete purchases at your venue without interacting with staff, create a SKK device. Learn how to set up and manage SSK devices.
Enable online accounts for guests
Reduce operating costs and save your venue time by allowing guests to view their passes, memberships and gift cards all in their online account. Guests can conveniently upgrade and reactivate their memberships, manage parties and more.
When guests can self service these basic tasks this reduces reliance on venue staff fielding these requests.
- Learn how to enable guest online accounts.
Set up custom permissions for venue staff
Permissions provide access to the different areas in the platform (eg Venue Manager, Bookings, Products, Documents, Settings and Reports).
If your venue requires staff to have a certain set of permissions outside of the main user roles, you can create a custom role. Some examples of custom roles are:
- Create a reporting only permission for investors to get access to reporting
- Create a POS Supervisor role with POS access that can allow refunds and close till functionality.
Get started creating custom roles for your venues:
- Learn how to set up a custom role.
- Get to know what permissions allow access to.
Use guest segmentation for marketing campaigns
Increase your revenue by attracting new audiences, encouraging repeat visitation and personalizing your communications. Create guest segments and use an email marketing platform like Campaign Monitor to send personalized email campaigns and automated messages.
Some examples of custom segments are:
- Birthday party promotions for guests with upcoming birthdays
- Promotions for guests who complete guest surveys
- Promotions to target top spenders at a venue
- Target offers to frequent visitors to promote loyalty
Get started with guest segmentation:
- Learn how to set up rules to filter guests into segments.
- Learn how to push customer segments to Campaign Monitor.
Create and manage guest tabs at POS
Use tabs to let guests freely order and settle payment at the end of their visit. We’re trialing card pre-authorization for tabs to further streamline tab payments, with a selection of venues included in a beta program.
- Learn how to enable and use tabs on POS devices.
- Enable and use card pre-authorization for tabs (beta).
The card pre-authorization feature is currently in beta with a limited intake. If you'd like to be involved, please contact our support team.
Flag and ban guests
There are different flags that can be assigned to guest records in Venue Manager and at POS to help venue staff manage banned guests or provide personalized service.
Some examples of using guest flags are:
- Use the Medical flag to inform your team about guest medical requirements such as allergies.
- Use the Competency flag to record the competency levels of guests for safety, eg. rock climbing ability.
- Use the Ban flag to notify venue staff if the banned guest attempts to create a new booking.
- There are also VIP flags and a generic Alert flag to use to provide instructions for venue staff about how to cater to specific guests.
Get started using guest flags:
- Learn how to use and manage guest flags.
Send and manage invoices for bookings
Provide a flexible way for guests to secure and pay for bookings using an invoice.
- Learn how to create, customize and send invoices.
Get more out of your Pro plan
Take your venue to the next level by using all the features your plan has to offer.
- Take advantage of multiple checkouts. Learn how to set up checkouts.
- Use wristbands to manage the flow of guests at your venue.
- Manage guest relationships and interactions by sending emails and logging calls in Venue Manager.
- Unlock recurring revenue by upgrading non-membership products to memberships at POS.
- Collect additional guest information by embedding custom forms in your workflow.
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Scheduled reports enable venues to automate report delivery by email.