Pro feature and above
Upgrade non-membership products to a membership with the Pro plan and above. To upgrade, contact your customer success manager or the support team.
Pricing pageIncrease your recurring revenue and membership sales with the ability to seamlessly upgrade non-membership products to a membership, at POS.
This article will walk through how to configure upgrades in Venue Manager and then how to sell upgrades at POS.
Configure a non-membership product to be upgradeable in Venue Manager
Before you can upgrade a non-membership product to a membership product at POS, you first need to configure the non-membership product that can be upgraded, in Venue Manager. Follow the steps below.
- From Venue Manager, go to Products > All products.
- Find the product you wish to edit and select the options menu (3 dots). Then select Edit from the dropdown menu.
- Make sure that Upgradeable is checked under Additional options.
- Select Save.
Upgrade to a membership at POS
Once you've configured your non-membership product to be upgradable in Venue Manager, you can now upgrade this product to a membership at POS. Follow the steps below.
- Search for the booking at POS and select it to open up the details.
- Select the Upgrade items option from the left-hand side panel. If the booking is not linked to a booking holder, a pop-up is going to appear to prompt you to add a booking holder before you can upgrade the item to a membership.
- A panel will appear on the right-hand side of the POS screen. Select the product you would like to upgrade to a membership.
- Then, select the membership the guest would like to purchase.
- Complete the transaction.
Payment and credits
When upgrading to a membership product, if the cost of the membership is more than the original product, a one-off pro-rata amount is charged to the guest to cover the difference.
For a recurring membership, if the cost of the membership is less than the original item, there is no one-off amount charged and the price difference will be credited towards the next membership payment.
For example, if a session pass that cost $30 is upgraded to a recurring membership that costs $10 a month, the first month is already paid for out of the original $30 and there's a $20 credit remaining. When the next membership payment comes around, the $10 monthly charge comes out of the remaining $20 credit. The leftover $10 credit will not be used towards the next membership payment and the venue can refund this amount to the customer.
If a fixed-price membership is purchased and the cost is less than the original item, you need to refund the difference.