ROLLER + Viator (and Tripadvisor) integration

Connect your ROLLER account with Viator to reach their global audience of travellers and sell your experiences directly through their marketplace. This guide explains how to activate the integration, configure your ROLLER products, and complete the product mapping process.

When to use this guide

Use this guide if:

• You’re a ROLLER customer and want to sell your products on Viator or Tripadvisor.
• You want OTA bookings to flow directly into ROLLER and be managed through Venue Manager.

Before you begin

To access the add-on:

1. Open Venue Manager, select Settings > Integrations.
2. Select Request upgrade.

After you submit your request, a member of our team will contact you to discuss adding the add-on to your subscription.

Configure your Viator integration

1. Create a Viator supplier account

Before you can connect ROLLER with Viator, you’ll need a Viator supplier account. 

How to create your account:

1. Go to supplier.viator.com/sign-up-info

2. Select Get started and follow the prompts to create your Viator supplier account.

Use the same business and contact details that you use in ROLLER so Viator can more easily match your venue during the product mapping stage.

2. Activate the integration

To connect your venue with Viator, you’ll first need to activate the integration in Venue Manager.

How to activate the integration:

1. In Venue Manager, go to Settings > Integrations > Channel Partners.
2. Find Viator and select Activate.

The page will refresh and show your API key. You will need this key later.

3. Configure your ROLLER products for OTA sales

Next, prepare the products in ROLLER that you’d like to sell through Viator.

1. Create your product

   In ROLLER, create the product you want to provide to the OTA.

   In ROLLER, create the product you want to provide to the OTA. Only Session Pass and Standard Pass product types are supported.

   The availability you set in ROLLER determines what’s available in the OTA. For Session Pass products, you must create schedules in ROLLER — only scheduled sessions will appear as available through the OTA.

2. Configure each ticket variation

   For every variation you want to sell through the OTA:
    

   1. Open the variation and go to Advanced Options.
   2. Open the Channel Partners section:
      
      Standard passes:
      Open a product > Select the options menu (three dots) on the variation > Select Show advanced options > Enable Item is sold through channel partners
      
      Session passes:
      Open a product > Select the options menu (three dots) on the variation > Open the Channel partners section
       
   3. Enable Sell and set the pricing:
      • Sale Price – the amount guests will pay the OTA (incl. tax).
      • Revenue Price – the amount your venue will receive from the OTA (incl. tax).
      • RRP (optional) – a pre-discount price that some OTAs may use for promotions (incl. tax).
   4. Select Save on the variation.
       

3. Save the product

   After all variations are configured, select Save on the product.

4. Contact Viator to start product mapping

Be sure to share the API key you copied earlier. Once they have this, Viator will help map your ROLLER products to their system (including pricing, product settings, and categories) in their supplier portal.

5. Test your integration

Once your products are mapped correctly and setup is complete, you can expect live bookings immediately.

We recommend running a test booking to confirm everything is working correctly.

Here’s what to check:

1. Product listing
   Ensure your products display correctly via the reseller checkout viewed by your guests.
2. Test booking
   Complete a test booking and confirm the booking appears in ROLLER with the correct details.
3. Financial reporting
   From Venue Manager, go to Reports. Confirm that the correct financial information appears under the following reports:
   • Booking Item Sales by Channel Partner
   • Product sales by Channel Partner
4. Cancellation
   Cancel the booking via the reseller and check that the cancellation is reflected correctly in ROLLER.

This provides confidence your integration is working as expected and your channel partner reports reconcile correctly.

Switching from Rezdy or another integration

If you previously used Rezdy or another system, most OTAs will not support several at once and will require you to switch your connection into ROLLER. This process typically takes 3–5 business days.