Introduction
On October 31, 2025 we completed the diagnosis of reported issues where POS devices failed to connect to ROLLER Connect.
These issues were due to a recent Google Chrome update (version 142) which now prompts users with a pop up in POS (pos.roller.app) requiring you to allow access to the local network (ROLLER Connect) in site settings.
Solution
There are two ways that you can solve this problem:
- Update the site settings in Google Chrome to allow pos.roller.app to access the local network. After reloading the webpage, POS will have a restored a connection to ROLLER Connect.
- Alternatively, you can clear the browser cache which allows the pop up to appear again. You can then select Allow, which allows Google Chrome to access ROLLER Connect.
Follow the guide below to either enable local network access for POS, or to learn how to clear your browser cache.
Option 1: Allow local network access for ROLLER Connect
- From https://pos.roller.app select site settings in the far left of the URL address bar in Google Chrome (see image below).
- Toggle the slider for Local network access on.
- Reload the webpage.
- Confirm the ROLLER Connect error message no longer appears at the top of your screen.
You can check the current status of ROLLER Connect by selecting More > Settings > Hardware while in POS.
Option 2: Reset browser cache and allow access
- Clear your cache in Google Chrome (see this guide from Google).
- When you visit https://pos.roller.app.
- Google Chrome will show a pop up prompting users to approve local network access.
- Select Allow when prompted by the pop up.