ROLLER + Trip.com integration

Reach a wider international audience and sell experiences through a trusted OTA marketplace with Trip.com. By connecting your ROLLER account with Trip.com, you can distribute selected products directly through Trip.com while continuing to manage availability, bookings and reporting in Venue Manager.

This guide explains how to activate the integration, configure your ROLLER products for OTA sales, complete the product mapping process and manage bookings with Trip.com.

When to use this guide

Use this guide if:

• You’re a ROLLER customer and want to sell your products on Trip.com.
• You want OTA bookings to flow directly into ROLLER and be managed through Venue Manager.

Before you begin

To access the add-on:

1. From Venue Manager, go to Settings > Integrations.
2. Select Request upgrade.

After you submit your request, a member of our team will contact you to discuss adding the add-on to your subscription.

Configure your Trip.com integration

Follow the steps below to connect your venue to Trip.com. You’ll activate the integration in Venue Manager, configure eligible ROLLER products, and work with Trip.com to complete product mapping so bookings can flow directly into ROLLER.

1. Create a Trip.com supplier account

Before you can connect ROLLER with Trip.com, you’ll need a Trip.com supplier account.

How to create your supplier account:

1. Go to trip.com

2. Select Get started and follow the prompts to create your Trip.com supplier account.

Use the same business and contact details that you use in ROLLER so Trip.com can more easily match your venue during the product mapping stage.

2. Activate the integration

To connect your venue with Trip.com, you’ll first need to activate the integration in Venue Manager.

How to activate the integration:

1. From Venue Manager, go to Settings > Integrations > Channel partners.
2. Find Trip.com and select Activate.

The page will refresh and show your API key. You will need this key later.

3. Configure your ROLLER products for OTA sales

Next, prepare the products in ROLLER that you’d like to sell through Trip.com.

1. Create your product

   In ROLLER, create the product you want to provide to the OTA. Only session pass and standard pass product types are supported.

   The availability you set in ROLLER determines what’s available in the OTA. For session pass products, you must create schedules in ROLLER — only scheduled sessions will appear as available through the OTA.

2. Configure each ticket variation

   For every variation you want to sell through the OTA:
    

   • Open the variation and go to Advanced options.
   • Open the Channel partners section:
     
     Standard passes
     Open a product > Select the options menu (3 dots) for the variation > Select Show advanced options > Enable Item is sold through channel partners
     
     Session passes
     Open a product > Select the options menu (3 dots) for the variation > Open the Channel partners section
      
   • Enable Sell and set the pricing:
      
     • Sale price – the amount guests will pay the OTA (incl. tax).
     • Revenue price – the amount your venue will receive from the OTA (incl. tax).
     • RRP (optional) – a pre-discount price that some OTAs may use for promotions (incl. tax).
        
   • Save the variation.
      

3. Save the product

   After all variations are configured, save the product.

4. Contact Trip.com to start product mapping

Be sure to share the API key you copied earlier with Trip.com. Once they have this, Trip.com will help map your ROLLER products to their system (including pricing, product settings and categories) in their supplier portal.

5. Test your integration

Once your products are mapped correctly and setup is complete, you can expect live bookings immediately.

We recommend running a test booking to confirm everything is working correctly.

Here’s what to check:

1. Product listing
   Ensure your products display correctly via the reseller checkout viewed by your guests.
    
2. Test booking
   Complete a test booking and confirm the booking appears in ROLLER with the correct details.
    
3. Financial reporting
   From Venue Manager, go to Reports. Confirm that the correct financial information appears under the following reports:
    
   • Booking Item Sales by Channel Partner
   • Product sales by Channel Partner
      
4. Cancellation
   Cancel the booking via the reseller and check that the cancellation is reflected correctly in ROLLER.

This provides confidence your integration is working as expected and your channel partner reports reconcile correctly.

Switching from Rezdy or another integration

If you previously used Rezdy or another system, most OTAs will not support several at once and will require you to switch your connection into ROLLER. This process typically takes 3–5 business days.