February 2026 product updates

The February release is here with product updates to deliver faster tab pre-authorization, more intuitive POS features and workflow improvements for streamlining venue operations and elevating guest experiences. 

We’re always learning from venues like yours. Join our research panel to get early insights into new features and share your feedback to guide future improvements.

See the monthly changelog for all changes released this month, including smaller fixes and behind-the-scenes improvements.

Guest experience

This month’s product updates focus on making every guest interaction smoother while giving operators more control behind the scenes. 

Card pre-authorization for tabs moves into open beta and POS gets new intuitive features like the ability to select package options and modifiers, editing purchased items and a permission change that allows for trusted POS staff to approve discounts and refunds.  

Tabs with card pre-authorization at POS, now in open beta
 

Without built-in guest tab tools, managing tabs is hard, leading to lost revenue and poor guest experiences. Staff also need reliable workflows to handle tips and pre-auth holds.

This opt-in beta introduces enhancements made to reduce revenue risk, streamline payments and minimize staff effort, directly shaped by customer feedback.

• Tipping at settlement: Tips were often missed or processed manually. Now, guests can add a suggested or custom tip when settling their tab, built directly in the workflow.

• No more incremental pre-auth adjustments: Incremental holds triggered fraud flags with some banks, causing declined payments and guest frustration. This fix removes extra holds, reducing revenue risk and protecting the guest experience.

• Default pre-auth amount: Staff no longer need to enter a pre-authorized amount for each tab. Venues can set a default value, saving time and reducing staff decision-making.

• Add/replace a card for an existing tab: Previously, failed or missing cards meant re-entering the tab. Now, staff can add/swap the card, keeping service smooth.

What’s more, we’ve improved the POS tab creation flow so payment terminals activate only when needed and handle a physical card swipe or tap. These updates make it easier for staff to open tabs quickly. Regular (non pre-authorization) tabs continue to work exactly as before, and staff can still create them without interacting with the terminal.

To opt in to the card pre-authorization for tabs beta:

1. From Venue Manager, go to Point of Sale > Settings.

2. Scroll to Tabs.

3. Enable the global POS settings Enable card pre-authorization.

4. (Optional) Select Collect card pre-authorization by default.

5. Enter a value in the Minimum card pre-authorization amount field and save.

Then create a new tab at POS and the terminal will prompt for card swipe or tap to start the pre-authorization process. 

Select package options and modifiers at POS
 

When guests order packages at POS that include food and beverage options, staff can now select the required options and modifiers as part of the purchase flow. Previously these edits would need to be made after the sale.

This update brings POS functionality in line with online checkout by supporting option sets that include stock products with modifiers. Staff are guided through the required selections before adding the items to the cart, making it easier to sell complex packages like pizzas with toppings or drinks with variations.

You can also edit any selected modifiers during the same POS transaction, so staff don’t need to remove and re-add items. This is helpful if a guest changes their mind about their choice before they proceed with the sale.

To get started:

1. From POS, start a sale and select a package that includes option sets.
2. Choose the required options and any applicable modifiers when prompted.
3. Add the package to the cart, add any other products and finalize the sale with the guest. 

Approve discounts and refunds without giving full POS access
 

You can now let trusted staff approve manager restricted actions at POS without giving them full access to POS settings.

With the new Manager PIN Override permission, you can delegate approvals for restricted discounts and refunds while keeping POS configuration locked down. This helps your team move faster during busy shifts and reduces the risk of unintended POS changes. Existing roles that already approve discounts will continue to work as they do today.

The permission is available to add to custom roles that your venue creates or manages to provide this new level of access to trusted POS staff. The permission is also enabled by default on the following user roles:

• Administrator
• Manager  

To add this permission to a custom role:

1. From Venue Manager, go to Settings > Staff.
2. Select Manage Roles.
3. Select an existing custom role to edit, or select Create role.
4. In the POS permissions section, find the permission Manager PIN Override.
5. Select the checkbox to turn on the permission for that role. Review and select or deselect any other permissions for the role. 
6. Save your changes.
7. Ensure the right staff are assigned the correct role. 

Edit purchased items in POS (on request)
 

If enabled, you can now edit modifiers and option selections on items that have already been purchased, directly in POS. This includes stock products and packages, making it much easier for your team to correct mistakes or respond to guest changes without removing and re-adding items.

This update replaces the existing Add items flow with Edit items, which reopens the booking items in an editable purchase flow. From POS, you can update modifiers, reselect package options and immediately see any price difference before completing the update.

To get started, from POS go to an existing booking:

1. Select Edit items.
2. Update the modifiers or package options you need.

ROLLER calculates the price difference (if applicable), allowing staff to either charge the difference or refund the difference where applicable. Once completed, the booking reflects the updated items and pricing.

Venue operations

On the operations side this month, this release aligns with PCI security standards and better protects cardholder data by removing the need for staff to handle or manually enter sensitive credit card information.

Update recurring membership payment details in Venue Manager using a secure link (phased rollout)

To meet Payment Card Industry (PCI) security standards and better protect your members’ cardholder data, we’re changing how recurring membership payment details are updated in Venue Manager.

When a member calls your venue to change the card used for recurring membership payments (eg card expired, new card), send them a secure link to update their payment details by email or SMS. The member enters their card details themselves on a secure payment page. Once they submit the form, their new card details are saved for future recurring payments.

To send a secure link:

1. From Venue Manager, find the member’s recurring membership booking.

2. Go to the Payments tab.

3. Select Update payment details as you normally do.

4. Then, choose Email or SMS to send the secure update link.
   
   

Ask the member to open the link and update their credit card details, either while you stay on the call or later at a time that suits them.

After the member submits their new card details, ROLLER updates the payment method used for future recurring membership charges. The payment method updates only after the member submits the form.

No payment is taken when updating payment details. The new card will be used from the next scheduled payment.