Manage bowling bookings and capacity – Help Center

Once your bowling products are live, your team will use ROLLER to manage bookings, assign lanes and keep sessions running smoothly throughout the day.

This includes updating guest bookings, monitoring lane availability and making any changes during service.

Before you begin

Before you start managing bowling bookings, ensure that you have completed bowling set up for your venue. In particular, you have set up your bowling lane resources are set up correctly (as single-booking resources).

How lane allocation and capacity works

In ROLLER, bowling availability is controlled by your lane resources. This means:

When a booking is made, ROLLER reserves the entire lane under the same booking.
The lane cannot be shared with another booking during that session.
ROLLER automatically assigns an available lane based on the session time when a booking is created.
If no lanes are available, the session will show as sold out.

Bowling guests are typically booked in groups (two or more guests) under the same booking. This means:

If the group size exceeds the capacity of one lane, additional lanes are allocated automatically for the booking.
These lanes are linked to the same booking and reserved for the same time.

As bookings are created, edited and cancelled lane availability updates in real time ensuring you don’t double-book lanes.

View and manage bowling bookings

View bowling bookings from either Venue Manager or POS to access booking details, check guests in, and make updates as needed. While you can use both to view and manage bookings, they have different uses:

Venue Manager (Bookings): Used by admin or front desk staff to manage upcoming bookings, make detailed edits (reschedule, adjust tickets, update guest details) and plan ahead.
POS (Bookings and capacity view): Used by in-venue staff during service to check guests in and handle quick changes and to move bookings while working with guests.

To learn how to view and manage bookings in Venue Manager, see the guide Manage bookings in Venue Manager.

Tips for editing bowling bookings

Guest plans are likely to change from time to time. It's good to be aware that when bowling bookings are edited lane allocation is impacted. This means:

Increasing guests on a booking may require additional lanes.
Moving a booking time depends on lane availability at the new time.
Once a session starts, edits are limited as the lanes are already in use. Adding guests may require a new booking to be created.

Bowling booking edits more sensitive than general bookings. Edits may not go through if capacity isn't available for a certain number of guests at that time.

Edit bowling bookings in POS capacity view

Capacity view is the recommended way to manage bowling bookings during service, as it shows lane availability, booking timing, and potential conflicts in real time.

You can use this view to make changes by simply dragging and dropping the booking tile to another time or lane. There are some exceptions to this, like if the session has already started or the resources is blocked by another booking.

Capacity view can be configured to customise what resources are displayed, and how they're ordered.

Here are some recommendations for setting up POS capacity view for bowling venues:

Use compact view: if you have 10+ lanes (or 10+ single-booking resources, including bowling lanes). This ensures everything is easier to see at a glance.
Ensure lanes are in order: you can customize the order of resources in capacity view, in the POS template settings. Having the lanes reflecting the physical order in your venue helps staff visualize which guests are where.

To see the process in action, watch the video below. To learn more about using POS capacity view and how to customize the layout to suit your venue, see the guide Get started with POS capacity view.

Mark bowling bookings as ready to play

When guests are ready to start their bowling game, they're often sent to the lane ahead of time to wait for the active guests to finish. When guests are ready to go, adjusting the booking resource or time might disrupt the experience.

To flag the booking as ready, use the Ready to start toggle in POS Capacity View that changes the tile colour to purple and syncs across all POS terminals to keep all venue.

To set a guest or group of guests as ready to start:

From POS, go to Capacity View.
Hover over the booking and select the toggle to switch the booking to Ready to start. This changes the tile colour to purple to show the status change at a glance.

What's next

In this series, you’ve set up bowling for your venue and now learned how to manage bowling bookings.

For additional guidance and common questions, see the guide Bowling FAQs.