ROLLER iQ helps you understand how your team is performing, so you can recognize top performers and identify what’s driving great guest experiences.
It analyzes guest feedback and operational data to highlight which team members are contributing most to positive outcomes. By exploring patterns in performance, you can better understand what “great” looks like across your team.
To get the most accurate insights, make sure staff members (such as party hosts) are assigned to bookings.
Use ROLLER iQ to:
- Identify top-performing team members based on guest feedback
- Understand what drives strong staff performance
- Spot patterns in how staff contribute to guest experience
- Support performance reviews, training, and scheduling decisions
Questions to ask ROLLER iQ about staff performance
Top performers
- Who are our top hosts based on guest feedback?
Performance drivers
- What are the common themes in staff positive feedback?
- What makes our top-performing staff successful?
Guest experience by staff
- How does guest feedback vary by staff member?
- Which staff members consistently receive high ratings?
Trends and comparisons
- How has staff performance changed over time?
- Are there differences in performance across roles or shifts?
What to look for
ROLLER iQ helps you identify which team members are creating the best guest experiences and what sets them apart.
As you review results, look for staff who consistently receive strong feedback, as well as common themes in what guests highlight positively. These patterns can point to behaviors, service styles, or approaches that drive better outcomes.
You may also notice differences across roles, shifts, or time periods, which can help you understand where performance is strongest or varies.
Tips to get better results
- Make sure staff are assigned to bookings for accurate insights
- Ask about specific roles, such as party hosts or front desk staff
- Use follow-up questions to explore why certain staff perform well
- Compare performance across time periods or shifts for deeper insight