Your guests have questions. Guest Experience Agent answers them: instantly, accurately and around the clock. It handles chats and voice conversations on your website, pulls live data from ROLLER, and creates real bookings on the spot.
"Are you open Sunday?" "How much for a party of 10?" "Can I book three lanes for Saturday at 4pm?" These are the conversations your team has on repeat every day. Guest Experience Agent takes these conversations so your team can focus on delivering the best experience to guests currently in your venue.
How it works
Guest Experience Agent sits between your guests and your ROLLER account.
Answering guest questions
When a guest reaches out - whether by phone, website chat or the voice agent - Guest Experience Agent listens to their query, looks up the answer in real time against your live ROLLER data and responds to the guest.
Powered by your live venue
The connection to ROLLER is what separates Guest Experience Agent from a generic chatbot. Update a price in ROLLER, and the agent quotes the new price on the next call. Sell out a session, and the agent stops offering it. Change a party policy, and the agent reflects the change immediately.
Handling non-ROLLER queries
For anything that doesn't live in ROLLER, like your refund policy, dress code, parking instructions, or allergens, you'll build out a venue knowledge base during onboarding. This is your content, written in your words, and the agent draws from it whenever a guest asks.
Creating a booking
When a guest is ready to book, Guest Experience Agent checks availability, holds the spot, creates the booking in ROLLER, and sends a payment link to complete the transaction. The booking appears in Venue Manager like a staff member had created it.
Escalating to your team
If a conversation hits something the agent can't or shouldn't handle, like a complaint, an unusual request, or a sensitive situation, it escalates to your team through the Activity Center with the full transcript and context attached. Your staff member picks up where the agent left off, and your guest never has to repeat themselves.
How your venue can use it
Catching the after-hours rush
A large portion of guest inquiries and bookings happen outside operating hours — late evenings, early mornings, when the front desk is closed. Guest Experience Agent answers them all, which means bookings that would otherwise have ended in voicemail or a missed call get captured.
Taking the repetitive load off front-line staff
The questions your team answers fifty times a day about opening hours, pricing and bookings get handled automatically. Staff spend their time on the guests in front of them and the conversations that actually need a human.
Handling peak-time demand without adding headcount
When your phones light up during school holidays or birthday season, every inquiry still gets a fast, accurate answer. The agent handles as many conversations as come in, in parallel.
Upselling in every conversation
Because Guest Experience Agent sees your full product catalogue, it can naturally surface relevant add-ons (such as a party upgrade, a food package, a membership) during the booking conversation, the way a great front-desk team would.
Multi-venue consistency
For groups with multiple locations, the agent provides a consistent guest experience across venues while still using each venue's own data, hours, and pricing.
FAQs
How is Guest Experience Agent different from other AI chatbots?
Guest Experience Agent is built specifically for attractions and connected directly to your ROLLER account. It uses your venues live booking data, products, availability, pricing and policies to answer guest questions and create bookings. Generic chatbots sit on top of your systems and rely on a static knowledge base.
Is my venue's data secure with Guest Experience Agent?
Yes. Guest Experience Agent uses the same data protections and security standards that apply across the ROLLER platform, including SOC 2 compliance. Your data is only used for your business and is never shared with other venues.
Can I configure how Guest Experience Agent sounds and what it can do?
Yes. Guest Experience Agent is configurable to match your venue's tone of voice, policies and live products. Every interaction is logged with full transcripts and sentiment data, so you can review what guests are asking and refine over time.