Clearly communicating and informing guests of your policies is a great way to answer guest questions and built trust.
This guide shows you how to provide the necessary information to your guests for purchasing products and visiting your venue, which includes venue terms and conditions, sharing a link to your privacy policy, and configuring a subscriber opt-in checkbox for further communications from your venue.
Set up venue terms & conditions
Venue terms and conditions are displayed when purchasing any product online. Guests must review and accept venue terms and conditions prior to purchasing any products via the online checkout.
To require guests to review and accept prior to making a booking in the online checkout:
- From Venue Manager, go to Settings > Account > Policy.
- Select Unlock to make changes in the top right of the page.
- Add your venue terms and conditions.
- Select Save.
If you’re launching a loyalty program (beta), include your loyalty program terms in your venue terms and conditions, or add a link in your venue terms and conditions to a page on your website with the latest program rules.
Set up privacy details
Provide guests using your online checkouts with a link to your privacy policy and add a privacy notification email to send privacy-related notifications such as guest record deletion.
Privacy link
- From Venue Manager, go to Settings > Account > Policy.
- Select Unlock to make changes in the top right of the page.
- Add a link to your venue's privacy policy URL.
- Select Save.
Privacy notification email
- From Venue Manager, go to Settings > Account > Policy.
- Select Unlock to make changes in the top right of the page.
- Enter your privacy notifications email.
- Select Save.
Set up subscriber options
From Settings > Account > Policy, you can also configure subscriber opt-in settings for guests.
When enabled, a subscription opt-in checkbox displays in the places in ROLLER where guests provide their email address: online checkout, online waiver, POS, waiver kiosk and self-serve kiosk. Guests can then opt in to further communications from your venue.
Refer to the guide Subscriber opt-in to learn more.