Redeem memberships at POS

Give your members a seamless, secure check-in experience with the POS membership redemption flow. When membership discounts are applied, staff can verify the members identity against profile photos, take new photos on the spot and ensure discounts are used by the correct guest.

This guide walks through how to search for memberships at POS, redeem them individually or in groups and verify member identity.

When to use

• A member visits your venue and purchases tickets at POS
• A parent and child with linked memberships attend together
• A group includes multiple members with different discounts
• Staff need to confirm that a guest matches the membership being used

Membership redemption limits

Each membership allows a maximum of one redemption per day. This applies even if multiple items are discounted using the membership — for example, if a member uses their membership for both a session pass and a stock item, that counts as one redemption in reporting.

Redeeming multiple session passes in one day also counts as one redemption, but it will still use up that number of discounted sessions from the member’s available benefits.

If a guest only redeems a stock item using their membership (and not a session pass), that still counts as one redemption for that day.

Watch how to redeem memberships at POS

Learn how to quickly redeem memberships at POS and check discounts, enabling your team to serve guests faster and more accurately.
 

Search for a member

To look up a member’s details at POS, select Search, then choose the Members tab. From here, enter their name or membership ID into the search box.

Redeem a membership

1. From POS, select Redeem membership. You can do this before or after you add items to the cart.
2. Search the member’s name, email or membership number. Choose them from the list, then select Redeem membership. 
3. ROLLER adds the member as the booking holder, and applies any discounts they’re eligible for on this transaction.
   
   

Redeem multiple related memberships

If a parent signs their children up for a membership, then ROLLER relates the child memberships with the parent’s. This makes it easy for staff to find and redeem each related membership in one transaction.

1. From POS, select Redeem membership. You can do this before or after you add items to the cart.
2. Search the member’s name, email or membership number. When you choose them from the list, ROLLER displays any related memberships underneath. 
3. Select the memberships to add, then select Redeem memberships.

Redeem multiple separate memberships

If a group of members attend the same session but don’t have related memberships, you can still redeem them all in the same transaction.

1. From POS, select Redeem membership. You can do this before or after you add items to the cart.
2. Search the first member’s name, email or membership number, then choose them from the list. 
3. Use search again to find the second member’s details, then select them from the list.