You can use ROLLER Payments reports to track guest payments, monitor payouts and reconcile processing fees. This guide shows you where to find each report, what data it includes and how to use it to understand authorizations, refunds, fees, chargebacks, adjustments and funds received.
Changes to the way platform fees are billed
ROLLER is gradually moving venues from monthly invoicing to daily net settlement. The billing model your venue uses affects how fee data appears in relevant ROLLER Payments reports.
-
Daily net settlement
Fees are deducted from each payout every day. -
Monthly invoicing
Fees are billed separately at the end of the month.
To support this transition, updates have been made to the following reports:
ROLLER Payments Performance dashboard
ROLLER Payments Payout Export
ROLLER Payments Daily Summary (net-settled version)
All other reports in ROLLER remain unchanged.
A new monthly fee invoice and tax statement provides a summary and breakdown of all platform fees charged for the month including ROLLER fees, network fees and applicable sales tax. This supports venues moving to daily net settlement.
This guide highlights where data may differ between venues on monthly invoicing and those on daily net settlement, so you know what to expect when reviewing reports. It also shows you how to find and use the monthly fee invoice and tax statement.
If your venue is on net settlement and your reporting period includes refunds, you may currently notice differences between ROLLER Payments reports and other, non-ROLLER Payments, Venue Manager reports. This is because refunds in all ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile refunds and funds received, as it shows the full refund amount and correct totals.
Not sure which billing model your venue is on? Check with your customer success manager or the support team. For more information, see Changes to the way platform fees are charged.
Access ROLLER Payments reports
- From Venue Manager, go to Reports > Allreports
- Scroll to the Transactions section or type ROLLER Payments in the search bar.
- Select one of the following ROLLER Payments reports:
- ROLLER Payments Performance – Dashboard view of payouts and payment trends
- ROLLER Payments Payout Export – Reconcile processed funds with payout dates and amounts
- ROLLER Payments Transactions – Detailed list of individual payments, including chargebacks and status
-
ROLLER Payments Daily Summary – Daily totals by payment method, channel and fee breakdown (Once you've migrated to net settlement, you'll see two versions: gross settlement and net settlement)
- Scroll to the Accounting section to access the Monthly fee & tax statement reports for monthly summaries of your ROLLER Payments fees and taxes.
ROLLER Payments Performance dashboard
The Payments dashboard gives you a snapshot of payout status, payment trends and key transaction metrics.
Use it to:
- Track how much has been processed, paid out or is still pending.
- Monitor authorizations, refunds and chargebacks.
- Understand guest payment behavior by channel and method.
Billing model differences
- Daily net settlement – payout values shown are net (after fees); the funding chart shows platform fees taken out each day on hover.
- Monthly invoicing – payout values shown are gross (before fees).
Refunds note: If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
For a deeper walkthrough, see the guide Track payouts and payment trends with the ROLLER Payments dashboard.
ROLLER Payments Payout Export
The Payout Export helps you reconcile processed funds with payouts sent to your bank. It shows what was processed, what’s been paid out, what’s still pending, and any fees or chargebacks.
Use it to:
- Match processed transactions with payouts.
- Check when payouts were initiated (funds usually arrive in 0–2 business days, depending on your bank).
- Track pending funds, chargebacks, adjustments, and (if applicable) fees.
Billing model differences
- Daily net settlement – fees are deducted each day and shown in the Payment Fees column. Funds Paid Out reflects the net amount after fees.
- Monthly invoicing – no PaymentFees column. Platform fees are billed separately on your monthly invoice. Funds Paid Out usually matches Funds Received.
Refunds note: If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
Daily net settlement: Payout Export
Notice the Payment Fees column and that Funds Paid Out is net after fees (Funds Received minus Payment Fees = Funds Paid Out.
Monthly invoicing: Payout Export
There’s no Payment Fees column, and FundsPaid Out typically matches Funds Received.
How to export the report
- From Venue Manager, go to Reports > All reports.
- Search for and select ROLLER Payments Payout Export.
- Choose a date range of trading days.
- Select Alert me once exported.
- Download from the notification bell (bottom of the main menu).
What you’ll see in the export
- Each row = transaction date (total processed, paid out, pending, and fees if applicable).
- Each column represents a payout date, showing when funds from a transaction date were included in a payout.
Transaction date fields
| Field | Description |
|---|---|
| Funds Received | Total value of authorized transactions minus refunds for that day |
| Payment Fees (net settlement only) | ROLLER Payments and network fees deducted from that day's funds received |
| Funds Paid Out | Amount paid out for that transaction date — net if fees deducted, full if billed monthly in arrears |
| Pending Payout | Amount still waiting to be paid out (may include partial or adjusted payouts) |
| Payout Date | Date the payout was initiated (not the date funds reach your bank). Actual arrival in your bank may take from 0 to 2 business days, depending on your bank's processing times. |
|
Other Gateway Funds received |
Credit card payments not processed through ROLLER Payments If using dual processing, Funds Received + Other Gateway Funds = total card funds processed across systems |
Payout date fields
| Field | Description |
|---|---|
| Net Transactions | How much of the payout total was for authorized or refunded guest transactions |
| Incl. Chargebacks | How much of the payout total was for chargebacks or chargeback reversals |
| Incl. Adjustments | How much of the payout total was for adjustments, such as your reserve (if no adjustments made for the date range, this field is not included in the report) |
| Net Funds Paid Out | The total amount paid out to your nominated bank account |
ROLLER Payments Transactions
The ROLLER Payments Transactions report shows a detailed list of all guest payment transactions processed through ROLLER Payments. It includes authorizations, refunds, chargebacks, adjustments and payout statuses.
Use it to:
- Find who processed a transaction (select a BookingID > View guest details for the full booking record).
- Check the current status of transactions (eg Authorized, Refunded, Paid out, Adjustment, Chargeback) using filters at the top of the report.
- Identify which transactions were included in a payout (set date range to payout initiation date + filter by Paid out).
What each transaction shows
- Date and time the transaction took place
- Booking ID (select to open the full booking record in Venue Manager)
- Gateway ID
- Payment method used (eg Mastercard, Visa, Sofort, iDEAL)
- Status of the transaction (eg Authorized, Refunded, Chargeback, Paid out)
- Channel the transaction took place at (eg POS, Online checkout, Venue manager, Recurring billing, API, Data import)
- Collar amount of the transaction
Select the report to view a larger version.
ROLLER Payments Daily Summary
The Daily Summary report gives you a day-by-day breakdown of ROLLER Payments activity, grouped by payment method and sales channel.
Use it to:
- See a daily snapshot of transactions
- Track authorization success and failure rates
- Monitor refunds, chargebacks, and Smart Dunning recovery
- (If on daily net settlement) view total fees deducted from payouts
Two versions of the report: gross-settled and net-settled
You may see one or two versions of this report, depending on whether your venue has migrated from gross settlement to net settlement. If you're still on gross-settlement, you'll see the gross-settled version only.
ROLLER Payments Daily Summary (Gross Settlement)
Shows only gross-settled transactions. Displays network fees only. Payment fees appear on your monthly invoice.
Used for all days before your migration date, plus any late-settled transactions (eg due to bank delays), which were authorized before migration.
ROLLER Payments Daily Summary for net-settled transactions
Shows net-settled transactions and includes a Payment fees column that reflects both ROLLER fees and network fees.
May also include late-settled gross transactions after migration. These still follow gross fees logic (ie network fees only), which is expected during the crossover period.
Refunds note: If your venue is on net settlement, refund amounts in ROLLER Payments reports are currently shown net of fees. For now, use the Detailed transactions report to reconcile full refund amounts.
Which report to use during migration to net settlement
Use the correct ROLLER Payments Daily Summary report based on your settlement method:
Before migration
Use the Gross Settlement version of the report for all dates.
-
During the migration period
Use both reports:
Gross settlement version for any gross-settled transactions (before migration or late-settled, due to bank delays, after migration).
Net settlement version for net-settled transactions from the migration date onward. This report still contains gross-settled transactions and network fees prior to the migration, and any late-settled transactions after your migration date.
After all gross-settled transactions have cleared
You only need the net-settled ROLLERPaymentsDaily Summary version of the report ongoing. The gross version remains available for reference.
Column reference
| Column | Description |
|---|---|
| Submitted Qty | Number of transactions submitted for authorization |
| Failed Qty | Number of submitted transactions that failed to authorize |
| Authorised Qty | Number of successfully authorized transactions |
| Authorised Amt ($) | Total dollar value of authorized transactions |
| Refund Qty | Number of refunded transactions |
| Refund Amt ($) | Total value of refunded transactions |
| Chargeback Qty | Number of chargebacks received |
| Chargeback Amt ($) | Total value of chargebacks |
| Payment Fees ($) - daily net settlement only | Total fees deducted from your payout each day, including ROLLER fees and network fees. Gross-settled transactions shown here during migration still follow gross logic and include network fees only. You can identify these by looking at the gross settlement report and deducting them from totals on those dates in these reports. |
| Smart Dunning Success | Number of successful retries of failed recurring membership payments |
FAQs
I’m reconciling payouts for the migration week. Which report should I use?
Use:
Gross settlement report version to reconcile all gross-settled transactions
Net settlement report version to reconcile net-settled transactions
Using the reports together ensures your payout totals align correctly.
How long does the crossover period last?
Usually 1–4 days, depending on bank settlement delays. Once no new gross-settled transactions appear in either report, you can rely solely on the net settlement report.
Why don’t my totals match what I expect to see on my payout?
Check that you’re using the correct report for the correct dates:
Gross settlement report = gross-settled transactions
Net settlement report = net-settled transactions
Late-settled transactions may also shift fees or amounts to dates after migration, so will appear in both reports with gross-settled fees logic.
Monthly fee invoice and tax statement
The Monthly fee Invoice and tax statement is a new report that contains a summary and breakdown of all platform fees paid for the month (ROLLER Fees and Network fees) and sales tax.
The purpose is to collate all fees paid each month into one clear statement to support the move to daily net settlement. Note: this report is not available for venues using monthly invoicing.
As well as going to Accounting reports, you can also access the Monthly fee Invoice & tax statement from the Your account menu:
- Select the Account icon at the bottom left of any screen in Venue Manager.
- Select the link ROLLER Payments fee statement.
Use it to:
- See a monthly summary of platform fees paid
- Serve as a tax receipt for all ROLLER Payments fees
- See how much sales tax will be collected at the end of each month
- Support your accounting reconciliation and reporting processes
What each section shows:
ROLLER Fees:
This table breaks down the fees and sales tax for each card provider. Here’s what each line shows:
| Column | Description |
|---|---|
| Description | The lines in this table show different card types (e.g., Mastercard). |
| Transaction Volume | The total value from each card type for the period. |
| Count | The total number of transactions for each card type for the period. |
| Fee Rate | The fees for each card type. |
| Sales tax | The taxable amount on the fees. |
| Total | The total value of fees for that card type. |
Network Fees:
This table shows the pass-through fees from card networks and banks applied to each transaction. Here’s what each line shows:
| Column | Description |
|---|---|
| Description | Interchange or scheme name. |
| Transaction Volume | The total value of transactions (if applicable). |
| Count | The total number of transactions from the interchange or scheme. |
| Fee Rate | The fees for the interchange or scheme. |
| Sales tax | The taxable amount on the fees. |
FAQs
How often is the balance of funds paid out?
The balance of funds is paid out in line with your payout schedule. Typically this is daily.
When will paid out funds be deposited in my nominated bank account?
Paid out funds are typically deposited within your nominated bank account within 3 business days from the payout date, depending on your bank's processing times (not including weekends or public holidays).
How often is the report data updated?
All data is provided directly from our payments partner, Adyen. Data is populated/updated daily.
I'm using ROLLER Payments, but I can't see the ROLLER Payments reports?
If you're using ROLLER Payments to process payments, and don't see any of these reports, contact the support team. The role permissionCan access Transactions reports is also required for staff to access ROLLER Payments reports. Administrators and managers have this permission enabled by default.
Where can I find out more about how the way fees are charged is changing with net settlement?
You can learn more about the shift from monthly invoicing in arrears to daily net settlement in the guide ROLLER Payments: Changes to the way fees are charged. It explains what’s changing, why and how it affects your payouts, reconciliation, billing and reporting.
How do I know which billing model my venue is using?
Check with your customer success manager or support team.
Other helpful guides
ROLLER Payments dashboard
Refer to this guide ROLLER Payments dashboard to understand the different types of information you can see on the ROLLER Payments dashboard.
ROLLER Payments lifecycle
Refer to this guide ROLLER Payments lifecycle to understand the different ROLLER Payments statuses.
Customize the reporting grid
Refer to the guide Customize the reporting grid to see how you can customize the reporting results to get the data you require.
Export and download report data
Refer to this guide Download report & list data to see how to download report data.
More questions?
Refer to the guide ROLLER Payments FAQs for a list of commonly asked questions.