HQ products let you build products in your HQ account and share them across one, many or all of your managed venues. This saves time, reduces duplication, and keeps product setup consistent.
This guide walks through how to create a product in HQ and make the products available to one venue, a group of venues or all your venues.
HQ add-on subscription
Create products once and share them across venues. To get started, contact your customer success manager or the support team.
Who does what
| HQ venue | Managed venues |
|---|---|
| Create products in HQ with shared names, images, pricing and codes. | Add HQ products into their product list (HQ products are marked with an HQ label). |
| Assign access to venues using venue tags. | Complete local setup: waivers, resources, operating hours, booking reminder emails, tax overrides. |
| Control what fields venues can edit using HQ venue permissions. | Cannot edit HQ-locked fields. |
| Push updates to existing products with Bulk edit. | Receive updates pushed from HQ. |
Create HQ products
In your HQ account, from Venue Manager, go to Products > Create product.
Select the type of product (eg pass, party, package).
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Add HQ product details:
Name: unique identifier used for reporting across venues (eg “1 Hour Jump”); used only in HQ.
Product code: unique identifier for tracking and reporting (can be same as name.
Venues: assign access using venue tags.
Complete the rest of the product details as you would normally in Venue Manager.
Save the product. The product is available for the assigned venues to add to their product list.
Learn more about creating and sharing HQ stock products with managed venues.
Add HQ products to managed venues
Once a product is shared from HQ, managed venues must add it to their own product list in Venue Manager before it can be sold. Once added, HQ products are marked with an HQ label.
From a managed venue:
Go to Products > All products or Products > All stock.
Select Add managed product or Add managed stock.
Choose the product from the list of HQ products available to the venue.
Complete any local setup (eg waiver, resources, operating hours, booking reminder email, tax override).
Learn more about adding products to managed venues.
Add products in the right order
When adding products to managed venues (pulling down from HQ), add products in dependency order — products that are included in or discounted by others must exist first.
- Stock and session/standard passes: add first, as they can be the core inclusions for product types that bundle items together.
- Gift cards: add before any packages, party packages or memberships that reference them.
- Packages and party packages: add after their inclusions (stock/passes) are available.
- Memberships: add last, since they can discount stock, passes, packages and party packages.
During initial setup, if you add an included product later, it won’t automatically link to packages, party packages or memberships that were already added.
Keep products in sync
Edits made directly in HQ only apply to new venues adding the product.
For venues that already have the product, use Bulk edit to publish updates (eg price or description changes).
Learn more about how to use bulk edit.