Analyze your guest survey responses

Guest feedback is automatically captured and stored in Venue Manager, giving you everything you need to review, filter, and act on your guests' responses.

Explore your guest survey responses in detail — from viewing high-level trends to diving into individual surveys.

This guide walks you through how to read, filter, manage, and export guest survey responses in Venue Manager to uncover insights and take action on guest feedback.

Read your guest responses

From Venue Manager, go to Guests > GX Score > Guest responses to see all submitted survey responses.

At the top, you’ll see a summary of your venue’s GX Score for the selected time period, along with a list of individual responses.

Adjust the Time range as needed.

Each response includes:

• The guest’s overall rating and comments
  
  
• Survey rating factors selected by the guest
  
  
• Booking and sales data linked to their visit

You can click into any individual response to view more detail.

Filter your guest responses

Use filters to focus on the feedback that matters most. Filters help you spot trends and common pain points so you can take targeted action.

Example filters:

• Show feedback from the past 30 days to review recent guest experiences.
  
  
• Filter by product type (e.g. birthday parties) to see feedback on specific experiences.
  
  
• Find all low-rated responses that haven’t been marked as actioned to identify follow-up opportunities.

Guest response filters include:

• Date selector – Choose a date range.
  
  
• Ratings – Filter by star rating or category score.
  
  
• Categories – Filter by survey rating factors (e.g. friendly staff).
  
  
• Products – Show feedback for a specific product or product category.
  
  
• Comments – Show responses with or without open text comments.
  
  
• Actioned – Filter by whether a response has been marked as actioned.
  
  
• Booking host – Filter responses by assigned staff member (e.g. a party host).

You can right-click the GX Scores table to select and sort additional columns.

Save filtered views

If you use the same set of filters often, save them as a custom view to quickly activate them.

1. Apply your desired filters.
   
   
2. Select the arrow next to Guest responses.
   
   
3. Choose Save new view...
   
   
4. Enter a name for your view in the pop-up.
   
   
5. Select Save.

Popular saved views include:

• Party product feedback – Track sentiment for party bookings.
  
  
• Critics not actioned – Find low-rated responses that still need follow-up.

View and manage individual responses

To view an individual guest response, simply click on any response or booking ID in the Guest responses table to open the full survey.

You can also use the options menu (3 dots) on the right to:

• View – See the full survey response.
  
  
• View booking – Open booking details linked to that response.
  
  
• View guest – See the guest’s profile and contact details.
  
  
• Mark as actioned – Flag the response to show it's been reviewed.
  
  
• Add note – Leave an internal comment to explain follow-up actions or add context.

Export guest responses

You can export guest responses — filtered or unfiltered — for reporting or deeper analysis.

1. Apply any filters you'd like to include.
   
   
2. Select Export.
   
   
3. Select Alert me when complete.

ROLLER downloads your responses as an Excel spreadsheet.

Use the API

Need to access your guest survey responses outside of Venue Manager?

You can connect to ROLLER's API to pull survey data into your own reporting tools.

Learn more about the ROLLER API add-on.

Already using our API? Access the documentation to get started.