Why are my product tickets missing from my POS menu? – Help Center

Questions

Why is a product missing from my POS menu?
I have added a new product to my venue. Why can't I can’t locate it in my POS menu?
I have added a new ticket to a product. Why is it missing from POS?

If the POS device uses a template:

From Venue Manager, go to Apps > Point of Sale > Templates.
Select the options menu (3 dots) > Edit.
Select the relevant menu, then check that the product's tickets or variation have all been added to the template menu. When adding a new ticket to an existing product, you'll also need to add it to its POS menu (this doesn't happen automatically).
If they haven't been added, hover over the section header for the section you want to add it to.
Select the plus icon.
Search for and select the product and its tickets or variations.
Select Done.
Select Save.
Refresh the POS screen to check if they're now available.

If the POS device does not use a template:

From Venue Manager, go to Apps > Point of Sale > Devices.
Select the options menu (3 dots), then Edit.
Select the relevant menu, then check that the product and all its tickets or variations have been added to the menu. When adding a new ticket to an existing product, you'll also need to add it to its POS menu (this doesn't happen automatically).
If they are missing, hover over the section header for the section you want to add it to.
Select the plus icon.
Search for and select the product.
Select Done.
Select Save.
Refresh the POS screen to check they're now available.

If you've added your product to your POS menu and it’s still not displaying at POS, then this means that it’s not available for sale that day.

In POS, products and their tickets or variations only show if they are available to purchase. Even if they have been added to a POS menu.

For session passes and party packages, make sure that the product has a current schedule set up.
If you've recently created a new ticket for a party package or session pass product, make sure you've added it to its existing schedule. You need to manually add it to any existing schedules.
Also check that the session pass or party package sales availability in their product settings.
For standard passes or membership passes, also check the sales availability.