With a centralized HQ account, you can control which features and product settings your managed venues can create or modify. This gives you better oversight, security and brand consistency across all locations.
HQ venue permissions let you decide what’s editable at the venue level and what must stay managed centrally. This guide explains the specific features you can control and how they work in practice.
What are HQ venue permissions?
HQ venue permissions define what a venue account can do. They’re different from staff permissions, which control what an individual user can access in Venue Manager.
HQ venue permissions — decide whether managed venues can edit products, templates or roles.
Staff role permissions — decide what actions individual staff members can take inside Venue Manager.
Accessing venue permissions:
In your HQ account, from Venue Manager, go to Venues > Permissions.
- Assign venues to a system group (All permissions or No permissions) or create your own custom permission groups.
- Apply groups to venues — all changes you make to a group flow automatically to every venue in it.
To learn more, see the guide Create and manage HQ venue permissions. Once groups are in place, use this guide to decide what features to allow or restrict.
Best practice tip:
- When setting up, keep venue permissions lighter so you can test, configure and make changes quickly.
- Once your venues are live and trading, restrict permissions in line with your operational processes and security requirements.
- This ensures consistency, protects sensitive settings (eg pricing, discounts), and reduces the risk of accidental changes.
Features you can control with venue permissions
Apps
Can create templates:
POS templates – allow or prevent venues from creating their own POS templates, separate from HQ templates. Learn more
Checkouts (online & food and beverage) — control whether venues can create their own checkouts. Learn more
Self-serve kiosk (SSK) templates – allow or prevent venues from creating kiosk templates. Learn more
Staff & roles
Can create custom roles:
Allow or prevent venues from creating their own custom roles independent of HQ-managed roles.
Products
You can restrict whether venues can edit certain product fields. The available options depend on the product type you’ve created.
Enable the following to allow managed venues to manage the following product fields and options:
Can edit names – product or ticket variation names.
Can edit descriptions – short description, full description, and terms & conditions.
Can edit images – product thumbnails (online checkout and POS) and ticket variation thumbnails (POS).
Can edit prices – product and ticket variation prices.
Can edit session ticket settings – purchase limits and group ticket settings for session passes.
Can edit package variations – settings within packages.
Can edit party package settings – settings within party packages.
Edit stock variations – quantity on hand and PAR levels, plus duplicate stock variations for local customization.
Can edit gift card settings - settings within gift cards.
Can edit membership settings - settings within memberships.
Can edit party add-on settings - settings within party add-ons
Can manage advanced ticket options - advanced settings such as reporting, images and sales period overrides
Can manage product tax - product and ticket level tax settings in the product setup
Can manage product sales availability - product sales availability settings in the product setup
Can manage additional product options - add-ons (upsell items), forms and minimum purchase requirements
Documents
Enable the following for managed venues to be able to customize localized agreements and forms:
- Can edit booking agreement - can customize the venue's booking agreement for membership products
- Can edit forms - can create and edit localized forms to collect guest information
- Can edit waiver - can customize the venue's liability waiver agreement to suit local regulations
Common scenarios
Pricing – lock pricing if you want all venues aligned for brand consistency or promotions. Allow local edits if venues need flexibility for their market.
POS and self-serve kiosk templates – lock these to enforce a consistent guest experience. Allow local edits if menus differ significantly by venue.
Custom roles – lock to keep staff permissions standardized. Allow if each venue has unique operational needs.
Images and descriptions – lock to protect branding and messaging. Allow venues to run unique events that require custom content.
Stock variations – usually allow, since inventory levels and stock handling are specific to each venue.
FAQs
Why are venue permissions important?
They help ensure consistency across all managed venues. By limiting what can be changed locally, you maintain brand standards and reduce the risk of errors.
What happens when a permission is disabled?
The field or feature still shows in the venue account, but it appears grayed out and can’t be edited. For example, if descriptions are locked, staff at the venue can see the description but not change it.