With a centralized HQ account, you can control which features and product settings your venues can create and modify themselves. This gives you better oversight, security and brand consistency across your venues.
This guide outlines the specific permissions you can enable or disable for each venue using HQ permissions groups.
HQ add-on feature
Gain better control of what your venues can and can't do with HQ venue permissions. To unlock this feature with an HQ Lite or HQ Pro plan, contact your account manager or the support team.
Learn moreHere is a breakdown of the HQ venue permissions you can enable or disable when creating HQ venue permissions groups.
Apps
Can create templates (HQ Pro)
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Managed venues can create their own templates independent from HQ templates |
Staff and roles
| Can create custom roles | Managed venues can create their own custom roles independent from HQ roles. You may want to disable this feature if you want to centrally manage custom staff permissions with HQ-managed roles (HQ Pro plan) from your HQ account. |
Products
From here you can restrict your venues' ability to edit certain areas within a product.
The fields you can control depend on the product types you create and share with your venues. Refer the to the guide Create and manage your products to review the fields available for the specific product types you're creating for your HQ venues.
| Can edit names | Managed venues can edit the product or ticket variation names |
| Can edit descriptions | Managed venues can edit the short description, full description and product terms and conditions |
| Can edit images | Managed venues can edit the thumbnail image within a product (shown in online checkout and POS) or override the thumbnail image within any ticket variations (for POS only) |
| Can edit prices | Managed venues can edit the price of product and ticket variations |
| Can edit session ticket settings | Managed venues can edit purchase limits and group ticket settings within ticket variations for session passes |
| Can edit package variations | Managed venues can edit the settings within package variations |
| Can edit party package settings | Managed venues can edit the settings within party packages |
| Can edit stock variations | Managed venues can edit the quantity on hand and PAR level settings for stock variations. They can also duplicate a stock variation in the stock product settings to customize it to a particular variation offered at their location. |
Frequently asked questions
Why are venue permissions important?
HQ venues aim to ensure consistency across all managed venues. This can be achieved with HQ-managed venue permissions, which restrict the ability of managed venues to create or modify specific ROLLER features and product settings.
What does it look like when editing HQ products from a managed venue?
Product settings that are not enabled for a managed venue appear grayed out and uneditable. Here is an example of how the Description product setting looks when its venue permission is disabled for a managed venue: