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Create a regular schedule that's partially linked to operating hours

 

What you’ll learn in four minutes or less

How to create sessions that run at regular session intervals, but are partially linked to your venue's operating hours

For example, create morning sessions for guests to purchase from Monday to Thursday, every hour, from the time your venue opens until midday, with the venue closing at 6 PM on these days. 

Before you start

Remember to assign resources to your product tickets so that ROLLER can manage capacity and availability for the schedule session times.

Create your schedule

To create this type of schedule, you will unlink it from the venue's regular opening OR closing time and instead set a custom time for it.

Follow the steps below to try it out in your venue.
  1. From Venue Manager, go to Products > Schedules.
  2. Select the product, then select Create schedule.
  3. Give the schedule a name and description.

Follow the steps to partially link the schedule to operating hours. 

Options Steps
First session starts at

Last session ends at		 From these options, you can link to either your venue's opening time OR closing time set up in operating hours (ie partially link to operating hours).

If you want to link the schedule to your venue's opening time and set a custom end time:
  • Keep Opening time selected for the time your first session starts at.
  • Deselect Closing time for the time the last session ends at, then choose a custom time.
  • For example, if you want to create a schedule for regular morning sessions that start when your venue opens, finish at a time you set (ie Open to 12 PM), and automatically adjusts  (extends or reduces) the sessions available if you change the opening time set in operating hours. 
If you want your sessions to start at a custom time and link the schedule to your venue's closing time:
  • Deselect Opening time for the time your first session starts, then choose a custom time.
  • Keep Closing time selected for the time your last session ends.
  • For example, if you want to create a schedule for afternoon sessions that finish when your venue closes, start at a time you set (ie 2 PM to Close) and automatically adjusts (extends or reduces) the sessions available if you change the closing time set in operating hours. 
Session starts every Choose how often you want sessions to start between your opening and closing time.

For example, every 1 HR. Guests will be able to purchase tickets for sessions starting every hour.
Tickets and resources
  • The tickets and resources used for each session are shown in a card.
  • These autofill from your session pass product setup. You must have a resource assigned to manage the capacity and availability for sessions. 
  • For sessions to be linked to operating hours, tickets and resources must be the same for each session.
  • You can edit individual tickets available by selecting the card and removing any tickets from the search fields. This will apply to all session times.
Schedule period Choose when you want the schedule to be available, subject to operating hours:
  • Choose Everyday for every day, Selected days of the week for some days, and Custom dates for only a specific date or date range. 
  • If choosing selected days of the week (eg Mon to Thurs), deselect the days you don't want (eg Fri, Sat and Sun).
  • If choosing custom dates, select the date (double click) or date range from the drop-down calendar, then Apply.
Start date Select the Start date for the sessions to be available. 
Maximum booking window Select the maximum booking window for guests to be able to book into the future. The booking window automatically extends on a rolling basis each day. 

Select Save. Your schedule is created and partially linked to your operating hours:

  • If linked to your venue's opening time, any changes you make to your opening times will automatically extend or reduce the session times available so they start when your venue opens and finish at the time you've set the last session to end at. 
  • If linked to your venue's closing time, any changes you make to your closing times will automatically extend or reduce the session times available to end when your venue closes. 

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To confirm tickets are available on the right dates and times, create a booking in Venue Manager or at POS, or go through the online purchase flow in the online checkout.
  1. Create a booking in Venue Manager and go through the booking flow for the product.
  2. Add the product to an online checkout and go through the online purchase flow for the product.
  3. Add the product to a POS menu, launch the relevant POS device and check the tickets are available on the right days and times.

If sessions are not appearing how you think they should be, check how your operating hours are set up, including any scheduled changes and any temporary hour overrides to standard hours.

Learn more about creating your product schedules using operating hours.
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