The activity center is a central place to manage notifications and tasks, such as responding to guest booking inquiries and emails. You can organize notifications, schedule when to address them, and assign them to team members. You can also customize notification settings so staff only receive the alerts that matter to their role.
Examples of notifications
The activity center can send various notifications based on your venue setup. Here are some common examples:
| Type | Use to ... |
|---|---|
| New inquiries | Manage guest inquiry form submissions, such as for corporate events, weddings or educational school visits, from custom forms created in ROLLER and linked to from your website. |
| New guest messages | Get timely updates on replies to emails sent from booking and guest activity streams in Venue Manager, with direct access to the booking details and guest history. |
| Tentative booking cancelation | Monitor tentative bookings close to expiration to prompt guests for payment, making sure no booking opportunity is missed. |
| Banned guest alerts | Respond quickly when banned guests book via the online checkout. Notifications are automatically sent when a guest email address or phone number matches a guest flagged as banned in ROLLER. |
| Party booking updated via online accounts | Stay informed about any changes — when a guest updates their party booking through online accounts, you'll receive a notification in the activity center. |
Customize notification settings
You can customize notification settings to control which staff roles receive which alerts in the activity center. This ensures everyone gets the notifications relevant to their work.
To customize notification settings, from Venue Manager, go to Settings > Notifications.
From there, you can:
- Choose which staff roles receive each notification type. By default, all staff roles (system and custom roles) are selected to receive activity center notifications.
- Configure additional options for specific notifications (such as sending via email or delivery timing).
- Review all available notifications available.
For detailed guidance on notification customization, see the guide Customize activity center notification settings.
Use the activity center
From Venue Manager, go to Activity center.
Organizing your notifications: Notifications are organized into three categories:
- To-Do: Notifications that need action, divided into New (just arrived), Due (action needed soon), and Viewed (you've seen but not acted on). Overdue notifications are marked as such.
- Snoozed: Notifications you temporarily set aside to deal with later
- Done: Completed notifications
Quick actions: Hover over any notification to:
- Mark as done to move it to the Done category
- Snooze for later to temporarily hide it and have it reappear when you've scheduled (eg tomorrow, later this week, this weekend, or next week)
- Assign to a team member to delegate the notification to someone else
View details: Select any notification to see full details and take action.
Find specific notifications
- Search activity center: Use the search box to quickly find a specific notification across all categories (To-Do, Snoozed and Done). This is helpful when you have many notifications and need to locate one quickly.
- Filter by assignee: Select your avatar or a staff member's avatar at the top of the activity center to display only notifications assigned to that person. This helps you focus on your own work or monitor another team member's assigned tasks.
Working with notifications
New inquiries
Manage guest form submissions from custom forms. Select a notification to review the submission, convert it into a booking or email the guest.
New guest messages
Respond to guest replies from booking or guest activity stream emails. Select a notification to read the message, view guest/booking details or reply.
Tentative booking cancelation
Monitor tentative bookings approaching expiration. Select a notification to view the booking, request payment or extend the cancelation deadline.
Banned guest alerts
Get alerted when a banned guest books via the online checkout. Select a notification to review the booking details and take the appropriate action.
Party booking updated via online accounts
Receive updates when guests modify their party bookings online. Select a notification to view the changes.
Learn more
- Customize activity center notification settings
- Create a booking from a guest inquiry
- Send emails and log calls from the booking's activity stream
- Manage guest records in Venue Manager
- Streamline booking processes with tentative bookings
- Manage party bookings with ease using online accounts