Improve your venue’s recurring membership retention. This dashboard shows key trends over the last six months, helping you understand renewal performance and take action to reduce churn.
All plans except Lite Legacy and Lite Pro plans
To unlock this dashboard, contact your account manager or our support team for help.
Learn moreTop insights
Use this dashboard to track how your membership renewal process is performing:
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See how many renewals are completed on the first attempt
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Track your involuntary churn rate month by month
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Measure how many failed renewals are successfully recovered
Access the dashboard
- From Venue Manager, go to Analytics > Dashboards.
- Select Membership retention insights.
- Data with billing dates in the last six months is shown by default.
Dashboard metrics and calculations
| Metric | Description /calculation |
|---|---|
| Attempted renewals | Total number of attempted renewals, including successful and unsuccessful. |
| Successful renewals | Count of first-attempt successes. |
| Failed renewals | Total unsuccessful attempts. |
| Failed renewals recovered | Number of failed renewals recovered via retry or at point of sale. |
| Involuntary churn rate | Percentage of unresolved failed renewals, indicating renewal process effectiveness. |
| Involuntary churn rate by month | Tracks trend and fluctuation of churn rate by month. |
Filter for specific time periods
The dashboard shows data from the past 6 months by default, but you can temporarily choose different timeframes or specific dates to view different data.
- Select the drop-down menu labeled Billing date at the top left of the dashboard.
- Use the drop-down filters to choose the timeframe, day, date or date range to filter on.
- Remember to select the highlighted Update icon at the top right to refresh the data.
- Your filtered results display.
Modifying these filters will only temporarily affect your current view and will not affect the filter settings of other users.
- The next time you load the dashboard, the default filters will return.
- Or, you can select the options menu (3 dots) in the top right to choose the Refresh filters option.