This guide answers many of your questions relating to setting up Bowling in ROLLER.
Why do bowling lanes need to be single-booking resources?
Bowling lanes should be set up as single-booking resources because one group needs exclusive use of the lane for the duration of the booking.
Can multiple bookings share the same bowling lane at the same time?
No. Bowling lanes should not be configured as multi-booking resources, as each booking needs exclusive use of the lane.
Should I create a resource group for bowling lanes?
This is optional but recommended to help organize lanes and simplify product setup.
What’s the difference between time-based and game-based bowling?
Time-based sessions have a fixed duration, while game-based sessions calculate duration based on the number of games and guests.
Can I offer both time-based and game-based bowling?
Yes. You can create separate products for each and offer both in your sales channels.
When should I use time-based bowling sessions?
Use time-based sessions when you want predictable session lengths and consistent lane turnover.
When should I use game-based bowling sessions?
Use game-based sessions when you want session duration to scale automatically based on group size and number of games.
Can I create different ticket types for bowling products?
Yes. You can add ticket variations such as adult or child pricing to your bowling products.
What can I include in a bowling package?
You can include a bowling session plus items like food, drinks, or merchandise.
Can guests choose items in a bowling package?
Yes. You can offer fixed inclusions or option sets where guests choose items during purchase.
Do I need to set up other products before creating a package?
Yes. You need to set up bowling products, food and beverage items, and any other inclusions first.
Can I create different versions of a bowling package e.g Adult, Child?
Yes. You can create variations of a package with different inclusions or options.
How should I organize bowling products in the online checkout?
Group them into a dedicated section, use tags, and re-order to prioritize key products to improve visibility for guests.
How should I organize bowling products in POS?
Create a dedicated menu and arrange products so staff can quickly access the most popular options.
How does lane allocation work in ROLLER?
ROLLER automatically assigns an available lane when a booking is made and reserves it for the full session.
What happens if a group is too large for one lane?
ROLLER automatically allocates additional lanes and links them to the same booking.
Can multiple groups share the same lane during a session?
No. Each lane is reserved for a single booking during a session.
What is POS capacity view used for?
POS capacity view shows real-time lane availability and lets staff view and manage bookings during service.
Where should staff manage bowling bookings?
Use Venue Manager for detailed edits and planning, and POS for in-venue actions like check-ins and quick changes.
What happens if I edit a bowling booking?
Changes like increasing guest numbers or moving booking times depend on lane availability and may require additional lanes.