When a guest asks you to remove their personal data, you can delete their guest record in Venue Manager. Deleting a guest obfuscates or removes their personal details everywhere they appear in ROLLER, including bookings, memberships, waivers and reports, so you can respond to privacy requests under laws like GDPR and CCPA.
This guide shows you what to check before you delete a guest, how to delete their data and what changes afterward.
The permission required to delete guest records is Can merge and delete guests. Administrator and manager system roles have this permission enabled by default.
À propos des exigences en matière de confidentialité
Guests can ask you to delete their personal data under regulations like GDPR and CCPA.
To learn more about ROLLER's role as your data processor and what you're responsible for, see How ROLLER handles guest data under GDPR and other privacy laws.
Before you start
Si vous recevez une demande de suppression des données d'un invité, vérifiez si celui-ci présente l'un des éléments suivants qui devront être traités avant la suppression :
Paiements d'adhésion planifiés
Adhésion active
Réservations impayées
Réservations à venir déjà planifiées
Waivers that may need to be downloaded for your records
Delete guest data
Pour supprimer les données d'un invité :
From Venue Manager, go to Guests > All guests.
Select the name of the guest whose data you want to delete.
Select the options menu (3 dots) at the top right corner of the screen.
Sélectionnez Supprimer l'invité.
ROLLER then obfuscates or deletes their personal data across bookings, memberships, waivers and reports and notifies you via your email. See the guide Add policies: terms & conditions, privacy and subscriber opt-in to configure this email address.
What changes after you delete a guest
Lorsqu'une fiche invité est supprimée, ROLLER masque les données de l'invité en randomisant ou en supprimant toutes les données à caractère personnel, notamment si elles ont été enregistrées :
Le prénom et le nom sont masqués
L'e-mail est masqué
L'adresse est supprimée
Le numéro de téléphone est supprimé
Date of birth is deleted
Une action de suppression sera reflétée dans la fiche invité, les adhésions, le détenteur de billet de réservation, le flux d'activité, les renoncements et les formulaires. Once a guest's information has been obfuscated, their personal information will no longer be visible, and in the place of a guest's name, you will see the name "Deleted User" on all reports where the guest is being referenced.
Figures that no longer identify anyone stay in your reports, such as total spend and visit counts. They appear against "Deleted User" instead of the guest's name, so your totals still include them.