Give your team a way to track stock that's lost, damaged, or used outside of a sale instead of letting it quietly skew your stock counts and reporting. This guide shows you how to record wastage from POS or Venue Manager, and how to review it in the new Wastage report.
Premium feature
Stock wastage recording and reporting is a Premium Plus+ feature. To unlock this feature with a Premium plan and above, contact your customer success manager or the support team.
How it works
Wastage recording lets staff log stock that's removed from inventory without being sold. This includes spoiled food, breakages, staff meals, prep loss, and similar. Recording wastage keeps your stock-on-hand counts accurate and gives you visibility into where and why stock is being lost, so you can act on patterns rather than just noticing gaps at stocktake.
Wastage can be recorded from two places:
POS: from the Stock items page, using the overflow menu, for POS staff recording on the go.
Venue Manager: also from the Stock items page overflow menu, for staff managing stock centrally.
Recorded wastage feeds directly into the new Wastage report in Venue Manager, giving you a dedicated view of what's been wasted, when, and (if captured) why.
To complete the tasks in this guide, you need the permission Can record wastage. This permission is required to log wastage in POS or Venue Manager. It’s not enabled by default for POS operator roles and staff without this permission will need a Manager PIN to record. It can be added to custom roles. Learn more about custom roles in the guide.
Record wastage in POS an Venue Manager
Record wastage in POS:
From POS, go to Stock items by selecting food and drink icon.
Select the stock item you want to record wastage for.
Select the options menu (three dots) and choose Record wastage.
Enter the quantity wasted, and a reason when prompted.
Select Confirm to save the entry.The item's stock-on-hand count updates immediately to reflect the recorded wastage.
Record wastage in Venue Manager:
From Venue Manager, go to Products > Stock.
Select the stock item you want to record wastage for.
Select the options menu (three dots) and choose Record wastage.
Enter the quantity and reason (if applicable).
Select Save.
Learn more: select the steps on the interactive demo below to see the process in action.
Select the steps on the interactive demo below to see the process in action.
Review the Wastage report
From Venue Manager, go to Reports > All reports.
Search for and select Wastage report.
Filter by date range, stock item, or category to review recorded wastage.
Learn more about the Wastage report and what each field shows in the guide Wastage report. Use this report alongside the existing Stock Sales report to get the full picture of how your stock is performing. Stock Sales shows what sold and the performance of certain items and Wastage shows what didn't make it to a sale.