Search for and redeem tickets using the Mobile Check-in app

Here, you’ll learn how to search for and redeem tickets using the Mobile Check-in app.

Search for bookings and tickets

Bookings can be retrieved by performing a search for either Booking ID, Ticket ID, Custom Ticket ID, Package ID, Guest Name, Email or Phone.

Simply access the Bookings tab once you have logged in, allocated and configured your device to perform a search.

While you can enter your search string manually into the search bar, we strongly recommend searching for tickets using peripheral hardware, such as a QR barcode scanner or the device's camera to ensure the process is as fast as possible.

Scanning tickets using a barcode scanner

If your device has either a barcode scanner built it, or you have a peripheral one that connects to the device by Bluetooth or some other means, simply scanning ticket barcodes will automatically search the ticket.

Scanning tickets using the device's camera

To initiate a scan using the camera, tap the blue button at the top left of the Bookings tab and select Camera Scan (tap Allow if asked for permissions to do so). This will open the camera and it will look for a barcode automatically. To exit the camera at any time, press the device's back button or tap outside the camera viewport.

Scanning tickets using the device's NFC

To initiate a scan using near field communication (NFC), tap the blue button at the top left of the Bookings tab and select NFC Scan (tap Allow if asked for permissions to do so). The app will attempt to read the NFC tag and search its contents. Results depend on your device’s compatibility and how the NFC data is handled by the device.

NFC compatibility depends on whether the device meets our hardware requirements and whether the device supports passing NFC tag data correctly to the app. NFC may not work consistently across all devices. See Mobile Check-in app requirements.

If available, we recommend using a barcode scanner or the device’s camera for a more reliable scanning experience.

View bookings

The Booking View in Mobile Check-in presents the following information: 

• All standard ticket type products on the booking beneath the Tickets tab

• All other type products on the booking beneath the Addons tab

  • This includes stock, add-ons, gift cards, and cashless cards

  • This is designed to de-clutter what is typically more important

• Booking information on the top of the booking and on the Details tab, such as

  • Booking name (if present)

  • Booking holder details (if present)

  • Booking ID

  • Booking date

  • Booking total

  • Resources used, at what times and by how much capacity

Each row represents a ticket (booking item), and consists of:

• The product name

• The variation name

• Either the Ticket ID, Custom Ticket ID or Ticket Name depending on whether each has been set

• The number of redemptions used and remaining on the booking item

• A checkbox to redeem the item

Tapping on any of these tickets will take you to the Ticket View.

View tickets

The Ticket View in Mobile Check-in presents the same information as the ticket row and: 

• The validity and expiry dates

• Any warning banners to highlight the validity of the ticket

• The Ticket ID, Custom Ticket ID and Ticket Name (if set)

Redeem tickets 

Redeeming tickets is as simple as tapping the checkbox beside each booking item; however for a faster redemption process, tickets can be redeemed automatically as soon as they are searched. 

To configure this, please see Configure the Mobile Check-in app.

FAQs