For activities like bowling or axe throwing, where guests take turns on a resource, splitting a large group across adjacent resources keeps everyone playing together while reducing wait times between turns.
By default in ROLLER, when a booking contains more guests than a single resource can hold (and the product allows multiple resources per booking), guests fill the first resource before spilling into the next. This might result in 6 guests on the first lane and 1 on the second.
This feature is on request only. If you would like to use this for your venue, reach out to your customer success manager or the support team..
How it works
This guide shows you how to set up the split evenly feature for session passes and party packages.
When enabled, if a booking is bigger than a single resource can hold, ROLLER will automatically split the group evenly across the minimum number of adjacent resources needed.
Requirements
To use this feature:
All resources need the same capacity. The calculation is based on the capacity of the first resource, so if one resource has a different capacity to another (eg 6 vs. 8), the even split won't calculate correctly.
Variations must match. If your product has multiple variations, every variation needs the same split-evenly configuration — you can't have split evenly enabled on one variation and not another for the same resource.
Set up split evenly for session passes or party packages
From Venue Manager, go to Products and create or edit a session pass product.
In a ticket variation, in the advanced settings select Split guests evenly between resources.
Once enabled, decide which variations to apply the split evenly feature to.
Select the Split evenly checkbox for each variation you want to enable this for.
Select Save.
FAQs
Can I use split evenly on some resources but not others in the same product?
Yes, for session pass products this is configured per resource. The exception is multi-variation products, where every variation needs matching configuration.
What happens if my resources have different capacities?
The even split won't calculate correctly. All resources involved need the same capacity, since the calculation is based on the first resource's capacity.