Occasionally, you may need to cancel a booking on behalf of a guest.
The permission "Can cancel bookings " is required to cancel bookings in Venue Manager. This permission is enabled by default for the administrator and manager system roles and custom roles based on these roles.
Things to know
- Canceling a booking can't be reversed or reactivated. You must create a new booking.
- If payment has been made, a refund must be processed first. Canceling a booking does not automatically refund a guest.
- While you can cancel a booking from POS, you must first refund all the booking items.
- If you wish to cancel a booking without refunding all of the booking items, the cancellation must be made in Venue Manager. This is helpful if the guest is not entitled to a refund or chooses to forgo it. Once canceled, the space becomes available for other guests to book.
Find the guest booking
You can search for and select a guest's booking by typing their Name or Booking ID in the main menu search field. Learn more
Cancel the booking from Venue Manager
From the guest booking, select the options menu (3 dots) at the top right, then select Cancel booking. A pop-up asks you to confirm this, as it cannot be undone.
Confirmation 
The booking status changes to Canceled, and the tickets and associated spaces are no longer reserved, making them available for sale again.