A booking's activity stream in Venue Manager provides a chronological list of all updates and actions related to a booking. It’s a powerful tool for tracking changes, resolving issues and managing guest interactions.
Access a booking's activity stream
- From Venue Manager, search for and select a booking.
- The booking's activity stream appears on the right, listing all booking updates, changes and actions (activity) in order.
- Select each action to reveal more details.
Take action directly
Hover over an action to reveal the options menu (3 dots). Select the options menu for actions you can take directly, such as sending a payment receipt to a guest.
Filter the activity
From the activity filter, choose from the following:
- All activities: This option includes all activities related to emails, calls and booking change logs.
- Emails: This option includes all emails from the booking activity stream sent to the guest. Replies by guests will be sent to the activity center in Venue Manager.
- Calls: This option includes call logs that have been entered in the booking's activity stream.
- Logs: This option includes non-email or call activities such as payments, refunds, booking creation and booking changes.
Learn more about sending emails and logging calls from the booking's activity stream.