Create your add-ons

Using add-ons is a great way to highlight items that guests can purchase alongside other products. These add-ons can be used to show special offers and encourage upsells, or they can be a required item (such as jump socks) during the checkout process.

With progressive checkouts, add-ons can also be sold as standalone products. 

This guide will walk through how to create an add-on product.

Create an add-on

To create a new product add-on, follow the steps below.

1. From Venue Manager, go to Products > Create product.
2. Select Add-on.
3. Give your add-on a name, set up the product details, pricing, variations and other options. Keep reading for more details on how you can customize your add-ons.
4. Save your add-on.

Set up the add-on details

First, you'll need to set up your add-on details. This includes a name, description, product image and when the add-on can be booked. Follow the steps below.

1. Give your add-on a Name and add a Detailed description.
2. Select Upload file to add a thumbnail image for your add-on.
    
   • Recommended size: 640 x 390 pixels (width x height).
   • You can pull and drag the crop marks to frame your image. Anything with a dark overlay will be cropped out.
     
3. Add tags to help manage your products in online and food and beverage checkouts.
4. Set product attributes for pricing and quantities (if applicable), and any relevant variations based on your selections. Read on for more information. 
5. Choose which days the add-on can be booked:
   
   
   • • Bookable for any day (highly recommended).
     • Only on certain dates: You must select specific or recurring dates.
     • Select the Override this text checkbox to customize the way the default text presents the date and time on the guest email confirmation and PDF ticket. 
       
       
6. Select additional options.

Set the pricing, variations and other attributes

Answer the product attribute questions to set pricing, and if applicable, quantities, varieties and resources for your add-on.

1. Select Yes or No for the questions: 
   
   • Is there limited availability of this add-on?
   • Does a specific date need to be selected when purchasing this add-on?
   • Are there different varieties (eg Size, Location) that need to be selected pre-purchase?
   • Do you need to define resources for this add-on?
   • Select Save. 

Your answer to these questions will determine further configurations eg. setting quantities and varieties in fields that pop up below.

Configure varieties and forced add ons and other options

If your venue sells add-ons that are highly recommended for purchase (eg. ticket insurance) forced inclusions are helpful. 

If Automatically add to cart is selected,  determine whether this Add-on product will automatically add to cart (forced) when a quest adds the primary product: 

1. Select between Forced inclusion where a guest cannot remove it once added, and Optional inclusion where it gets added to the cart automatically but can be removed by the guest. 

Now, Add the basic information about each variety:  

1. If you select Yes to the question Are there different varieties (eg. size, location) that need to be selected pre-purchase?, then define your varieties in the fields that appear below the questions. To add another variety option, select the Add another variety button. 
2. Enter a price for your varieties in the column Price.
3. If you selected Yes to the question Is there limited availability of this Add-on? then enter a value in the column Qty per day.  
4. If you selected Yes to the question Do you need to define resources for this Add-on? then select a value in the Resource column by using the drop-down.  
5. Select Save. 
   
   

To further customise the Add-on varieties, select the options menu (three dots) for each variety to open more advanced settings such as:

• 1. Add a variation image (POS only): Use an image other than the main image set (recommended size 640 x 390 pixels)
  2. Has user-defined cost: This lets your POS operators set the price.
  3. Reporting category: Set a specific GL code/reporting category to this add-on variety.
  4. Tax override: Select a specific tax rate for this add-on variety and check Tax inclusive if applicable.
  5. Select Save.

Your add-on is ready to be added as an upsell or forced (required) item for a product in the online checkout (eg party package, session pass or standard pass). Go to the product's additional options to link your add-on to the product.

If using the progressive checkout, you can also add the add-on to the online checkout as a standalone product. If you want to sell it at POS, add it to a POS menu.