Customize your receipt templates – Help Center

All plans (except Lite Legacy)

To unlock this feature, contact your account manager or the support team.

Create branded receipt templates that give guests a clear summary of their purchase or refund. These customizable layouts make it easy to format the information shown on POS receipts and payment confirmations.

The currency symbol, date and time format update automatically based on your venues language settings. All other text in the template defaults to English, but you can rewrite the text fields in your venues preferred language as needed. You can also configure them to meet regional or legal requirements.

You can format the receipt layout, control what data is shown and preview changes in real time — all from Venue Manager.

Custom printed receipts are only supported with cloud printing, not with ROLLER Connect.

Open a receipt template

From Venue Manager, go to Settings > Design > Receipt templates.
Select a template to edit it. Alternatively, select the options menu (three dots) on the right and select Edit template.

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Receipt content panels

Each receipt template is made up of fixed panels. You can’t reorder or remove them, but you can update the content and enable or disable components.

You can rewrite any editable text fields in your venues preferred language eg. updating Refund Tax Invoice to RechnungsKorrektur.

As you make changes, the live preview receipt updates in real time.

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All receipt templates

These content panels are available in all receipt templates.

Header

Upload your logo and add your business name and contact details. You can use placeholders for these.
Toggle fields like booking holder name, table reference and POS operator. You can also change the text for these fields.
Additional fields including authorization number, invoice number and related metadata may appear if enabled in your venue settings.

Order

Update the document name for both payment receipts and refund or return receipts (eg "TAX INVOICE" or "REFUND TAX INVOICE").
Choose whether to show session time, service fee tax and itemized discounts or tax.
Update the text for each field as needed for your venue or regional requirements.

It's each venue’s responsibility to verify that their configuration meets all legal obligations in their region. ROLLER cannot provide guidance on this.

Footer

Add footer text using a text editor with basic formatting support (bold, italics, lists and links).

Printed receipt template

These content panels only show in the Printed receipt template.

Custom printed receipts are only supported with cloud printing, not with ROLLER Connect.

Ticket barcode

Enable a barcode to let guests check in using their receipt.

Tipping (POS receipts only)

Show tipping suggestions and terms of agreement text.

Purchaser details

Toggle on/off to show customer info.

Fiskaly (if enabled)

Display compliance info and QR code if integrated.

Guest survey (GX Score) link

Include a survey link for customer feedback.

Edit a receipt content panel

To edit a specific section:

Select the panel from the left-hand menu.
Use the toggles to show or hide elements.
Edit field titles, labels or agreement text.
Preview changes in real time on the right-hand panel.

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Receipts will reflect real booking details when issued at POS or exported as PDF.

Refund receipts

To customize your refund receipts, you can update the Refund receipt name field to meet your venue or regional requirements. Refund receipts do not generate new sequential invoice numbers.

Preview and publish your changes

Once you're happy with the updates, select Save to publish your changes.