This feature is available by request. Contact your Customer Success Manager or ROLLER support to have it enabled for your venue.
If you use your own CRM or marketing automation platform to manage guest communication, you may want to prevent ROLLER from sending certain emails.
You can now choose which ROLLER-generated emails to send or suppress — giving you full control over your guest communication journey.
This helps you avoid sending duplicate or conflicting messages, ensuring guests receive clear, consistent communication that matches your brand voice.
How it works
- When a template is disabled, ROLLER no longer sends that email automatically.
- Suppression settings apply on a per-email-template basis — not globally across all emails.
- Emails containing PDFs can be suppressed, but make sure your CRM can generate and deliver the necessary attachment if needed.
Some system-critical emails (like order confirmations) can’t be suppressed and won’t display the “Enabled” checkbox.
Suppress a ROLLER-generated email
You can control which ROLLER emails are active directly in Venue Manager.
- In Venue Manager, go to Settings > Design > Email Templates.
- You’ll see an Enabled column showing which email templates are currently active (sent by ROLLER) or inactive (suppressed).
- To change the status of a specific email:
- Open the email template
- Select the Settings tab
- Untick the Enabled checkbox to suppress that email
What happens when an email is suppressed
- ROLLER logs the event in the related booking’s Activity Stream, showing which email wasn’t sent and why.
- It becomes your responsibility to ensure your CRM or marketing platform sends any necessary replacement emails.