November 2025 product updates

Suppress specific automated ROLLER emails (on request)
 

You might prefer to use your own CRM platform to manage guest communications. In the past, it wasn’t possible to stop certain ROLLER-generated emails, which could lead to guests receiving duplicate or overlapping messages with CRM-generated emails.

With this update, you can now choose which ROLLER-generated emails to send or suppress. This gives you greater control over guest communications, helping reduce noise and create a clearer, more consistent experience for your guests.

Certain system emails are mandatory and can’t be disabled (eg order confirmation emails). These templates won’t have the option to suppress sending.

How it works

1. From Venue Manager, go to Settings > Design > Email Templates.

2. You’ll see an Enabled column, showing whether each email is enabled or disabled for automatic sending.

3. To disable an email, open the template, go to the Settings tab and untick the Enabled checkbox. Templates that can’t be disabled (like system mandatory emails) will not display this checkbox.

When an email is suppressed, ROLLER adds an activity stream entry to the related booking to note that the email wasn’t sent and why.

Sell and manage Sacoa cashless cards in ROLLER
 

The new Sacoa integration lets venues manage cashless game cards directly in ROLLER, removing the need for separate systems or manual data sync. Sacoa cards can now be sold, reloaded and tracked at POS, giving venues a streamlined way to handle arcade and attractions payments through a single connected platform.

With this integration, ROLLER and Sacoa stay in sync automatically, so card balances and transactions always reflect the latest data.

Reorder ticket display in online checkouts and Venue Manager

Now, venues can display the most relevant ticket options first or promote certain product variations to showcase certain tickets and promote higher cart values.

Customize the order that ticket types appear in online checkout by using simple drag and drop tool when editing the product. Previously the order defaulted to the order in which they were created so this update removes the need for venues to delete and recreate products just to adjust ticket order.

Examples of how product order customization supports venues:

• A venue wants to showcase their seasonal or promotional tickets. Venues and can drag and drop these to the top, so guests see these options first.

• Venues might want to order products in the food and beverage checkout to show a logical flow for easy ordering.

Note: custom product POS order is unaffected by customization at the product level, and can be configured separately using drag and drop in POS templates.

To update the order of tickets and variations, start in Venue Manager:

1. Go to Products and select a product to edit it.

2. Scroll to the Variations section, then use the handles (see highlight on the image below) on the left to drag and drop tickets to reorder them as needed.

3. The new order is reflected in the online checkout, food and beverage and create bookings screen in Venue Manager. If new items are added to POS, they will follow this order but can be further re-ordered in the POS template.

This update removes the need for venues to delete and recreate products just to adjust ticket order, saving time and reducing friction for teams.

More control over who can edit product resources and party package programs

You can now fine-tune staff access with a new permission — Can edit product resources — that works alongside Can edit products.

This lets you decide who can edit product details and who can also manage linked resources or party package programs.

If both permissions are enabled, staff can assign resources and edit party package programs (including resources and durations). If only Can edit products is enabled, those areas are view-only.

All venues can use this update to create more precise custom role permissions. For multi-venue groups, it also helps maintain consistent product resource structures while giving local teams flexibility to manage other product settings.

To set up product editing permissions:

1. From Venue Manager, go to Settings.

2. Select Staff, then Roles.

3. Select a custom Role (eg Franchise Operator).

4. Scroll down to Venue Manager settings and if not already, select Can edit products. Deselect Can edit product resources if you don’t want staff to edit resources. 

5. Save your changes.

Any role that previously had permission to edit products will retain access to edit resources and party package programs unless that permission is removed.

ROLLER + Google Things to do integration

The Google Things to Do (GTTD) integration allows you to list tickets directly on Google Search and Maps.

This integration helps capture high-intent traffic from Google, drive direct bookings and boost visibility among travelers searching for “things to do” in your area. When guests search for an attraction or experience, they’ll now see verified ticket options under the venue’s listing, linking directly to your venue’s ROLLER checkout.

If your venue uses ROLLER Payments, you can access this integration for free.

How it works

Once approved and integrated with GTTD:

• Your official tickets appear on Google surfaces such as:

  • Google Search – under the Tickets button for your venue’s Place listing.

  • Google Maps – visible when users search for nearby attractions or places of interest.

  • Google Travel – included in city or destination-level search results (eg “Things to do in Sydney”).

• Listings include:

  • Venue and product name

  • Price (final adult price, including taxes and fees)

  • Official Site tag (for verified operators)

  • Callouts like Free cancellation or Instant confirmation (managed by Google).

• Selecting a ticket takes guests straight to your product detail page or ROLLER checkout.

Send payment links from POS
 

You can now send payment links directly from POS, making it easier to collect deposits or final payments from guests who can’t pay in person.

Previously, payment links could only be sent from Venue Manager. This allows POS operators to generate, customize and send payment links straight from POS.

The payment link shows the requested amount and a summary of the booking items. It includes a button that takes guests to the online payment form, where they can complete their payment. The online payment form always displays the most up-to-date amount and payment status. If a guest opens an older payment link, they’ll be automatically redirected to the latest version.

How it works

1. From POS, add items to the cart, then select Pay total.
2. Search for the guest's details or enter them manually. Then select Save and pay.
3. From payment methods, select Send payment link.
4. Choose to either Reserve or Hold the booking until the guest pays. A reserved booking is confirmed, while a held booking will be cancelled if payment isn't received. Select a time period from the drop-down, or select Hold for custom time. If you choose to hold it for a custom time, you can set it in either hours, days or weeks.
5. Select either Email or Text/SMS to send the link.
6. The payment amount defaults to Total amount due. You can adjust this to a custom amount, with ROLLER automatically calculating the remaining balance.
7. ROLLER applies the relevant fees to the transaction, based on where in ROLLER the booking was created and which system the payment link is sent from.
8. Select Send request to issue the payment link.

To learn more, check out Send payment links from POS.

10-minute interval view in POS capacity view
 

The POS capacity view now includes a 10-minute interval option, making it easier to review and manage tighter time frames.

Along with this update, we’ve refined the display so you can see at least 60–90 minutes of schedule segments on any screen, giving you a clearer view of your day at a glance.

Clearer “webhook failure” emails for multi-location operators
 

Webhook failure notifications now include venue-level data, making it faster and easier to identify which location a failing webhook belongs to.

When a webhook reaches its 6th retry, the automated alert email now includes venue context, making it easier for multi-location operators to identify which venue’s integration needs attention.

These updated alerts now provide full webhook and venue information, reducing back-and-forth between HQ tech teams and support.

Webhook failure emails will include detailed contextual data for each failing webhook:

• Venue name and ID

• Webhook ID and URL

• Last HTTP status and failure detail

• Last unique event ID

• Final retry date

If all seven retry attempts fail, ROLLER will automatically disable the webhook to maintain stability and performance.