Getting started with the Mobile Check-in app

This guide points you to everything you need to know about using ROLLER's Mobile Check-in App.

With Mobile Check-in you can lookup and verify your guest's bookings on a mobile device, and redeem their tickets without the need for a point of sale (POS). This way it behaves as a fast, lightweight, and effective point of staffed access-control, helping you to keep queues and wait-times low.

When to use the Mobile Check-in app

The mobile check-in app is best for fast, flexible guest check-ins, including redeeming tickets and any already assigned waivers, when you don’t need to process payments, create new bookings or link waivers to bookings. Use it for:

• Line busting – Reduce wait times by checking in guests away from the front desk.
• Big events – Speed up entry for large crowds by checking in guests at multiple locations.
• Party and group arrivals – Quickly confirm reservations without needing a POS terminal.
• Outdoor or remote check-ins – Check in guests at secondary entrances, VIP areas or event spaces.
• Waiver verification on the go – Confirm if waivers are attached and send requests for missing waivers. Note: You can only view completed waivers linked to the booking via matching email addresses. You cannot assign waivers in the Mobile Check-in app.

For anything that requires creating bookings, booking changes, linking waivers to bookings or payments, use ROLLER POS instead.

Key considerations

Keep these points in mind for a smooth check-in experience:

• Check-ins only – You can’t create new bookings in the app, only check in existing reservations.
• Waiver checks differ from POS – The app shows if waivers are attached to a booking (based on the email used for signing), but you can’t link waivers to tickets like in POS.
• Send waiver requests – If a waiver is missing, send a request from the app. It defaults to the guest's booking email. If no email is assigned, it sends an SMS to the guest’s phone.

Using the Mobile Check-in app

Follow the steps and resources outlined in the following guides to get started. 

1. Ensure you meet the eligibility and hardware requirements
2. Download and install the Mobile Check-in app
3. Configure the Mobile Check-in app
4. Search for and redeem tickets using the Mobile Check-in app
5. View and send waivers in the Mobile Check-in app

Glossary

 

Booking ID

A unique 8-digit identifier for a ROLLER booking. An example Booking ID could be 58357613. This may also be referred to as a Master Ticket ID and both terms are used interchangeably.

Ticket ID

A unique 16-digit identifier for a ROLLER ticket. An example Ticket ID could be 58357613-18962689. The first 8 digits include the Booking ID the ticket is contained within. If a Ticket ID has been overridden by a Custom Ticket ID then this default format may change.

Custom Ticket ID

This applies only when a Ticket ID is overridden in POS. Users may choose to override a Ticket ID in POS to associate a custom identifier with the ticket. An example Custom Ticket ID could be Wristband009 or SaulGoodman.

Package Ticket ID

A unique 16-digit identifier for a ROLLER package. An example Ticket ID could be 58357613-18962689. The first 8 digits include the Booking ID the package is contained within. Packages are containers for other booking items and tickets.