Guests often misplace paper tickets, request a digital receipt after payment, or need a replacement copy.
This guide shows you how to quickly reissue physical proof of purchase or send electronic receipts directly to a guest from POS.
Reprint a ticket from POS
To print tickets from POS you need to have the Print tickets setting enabled for the POS device. To learn more, read the guide Manage individual POS device settings.
From POS, search for the booking with the ticket(s) you want to reprint.
Select the booking.
Select the checkbox next to the ticket(s) you would like to reprint
Select the printer icon.
This prints the ticket(s) for the guest.
Once printed, the printer icon will turn green and you won't be able to reprint the ticket(s) again using this method.
If you do need to reprint the ticket(s) one more time, follow the steps below.
From POS, search for the booking with the ticket(s) you want to reprint.
Select the booking.
Select the checkbox next to the ticket(s) you would like to reprint.
Select the options menu (3 dots) at the top of the ticket list.
Select Reprint ticket(s).
Reprint a receipt from POS
To reprint receipts from POS, you need to have the Reprintable receipts setting enabled in your global POS device settings.
From POS, search for the booking with the receipt you want to reprint.
Select the booking.
At the bottom of the booking screen, next to the booking total, select the options menu (3 dots).
Select Print receipt.
Email a receipt
If a guest would prefer a copy by email, you can email a receipt from POS instead of printing it. To learn more, read the guide Email receipts to guests from POS.